Enterprise Rent-A-Car

Reviews

• KB

  Kristy B

  5 days ago
  2.0
  I booked a rental online for 7/3/26 at 8pm at the Philadelphia Amtrak Station. My train was scheduled to arrive at 7:50pm. I noticed that the branch office closed at 8pm. After I made my rental reservation, I called the branch office & explained that my train arrived at 7:50pm, I had made the reservation online for 8pm, completed all of the pre-check in paperwork & asked if I would still be able to pick up the car if the train was slightly delayed. The person I spoke with said as long as there were people in line, the office wouldn’t close, but they couldn’t guarantee that someone would be available should my train get in a few minutes late. I then asked if I called the office when I was in Trenton (approx 30 mins from Philly) & let them know my timing if it would help. He said that yes, but it also wouldn’t prevent them from leaving at 8pm, even though their online system allowed a reservation appt at 8. Fast forward to 7/3/26, my train was running on time, but I decided to call the office from the Trenton stop just to let them know I was almost there, should we lose a few minutes because, well, Amtrak is unpredictable. I was on hold for 30 minutes, the train ended up being 8 minutes delayed. I detrained at 8pm and the phone system hung up on me stating that the office was now closed. I sprinted up from the platform to the office and arrived at 8:03pm and as I was entering the office the singular worker blew past me out the door as I tried to ask for help. There was a fellow traveler in the rental room who said he thought that the worker was the Enterprise rep. I called customer service, explained what had happened, that I had the 8pm appointment, tried to call ahead to explain that I was arriving imminently, and that the worker all but sprinted out of the office and ignored me. Customer service stated that I missed the appt and that the closest place to pick up a vehicle would be the airport. Begrudgingly, I changed the location of my pick up and took the SEPTA (1 hour to get to the rental kiosk - train + walk to shuttle + shuttle) to the airport. Pick up at the airport was uneventful. When it came time to return the car, I checked the reservation details & noticed that I needed to also return the car to the airport. I again called customer service to have the return location updated to the train station, as I was taking the train home and not a plane, & was told that I would have to pay a $130 fee to change the return location because I had booked a round trip & not a one way. I explained what had happened on 7/3/26 to this customer service rep & they said the best they could do was write to the airport location asking them to waive the fee & that I would have to wait to hear back. I never heard back. So, off I went to return the car to the airport & begin the hour-plus journey on the shuttle + SEPTA to the Amtrak station. I returned the vehicle, which was inspected & cleared by on-site staff, pointed out the key in the center console, & went on my way. While on the SEPTA, I was called by the Enterprise office at the airport & told that the staff couldn’t find the key to the car, could I check my belongings for the key. I stated that I didn’t have the key, that I had turned the car off & cleared with the onsite staff that I was okay to leave. At the same time, I received a text message from Ish Muhammad who also asked if I could check my belongings for the key (see attached screenshots). Ish never contacted me back to say that they found the key, but I received an email confirming the completion of my rental period. I did not feel that Ish’s message was necessary considering I had spoken with their colleague & they acknowledged they had been standing nearby while the call was completed, they also continued to insist that I had the key when I had verified with the on site worker that the key was present. Ish’s message also implied that they had reached out to me BEFORE checking with their onsite staff about the key. This entire experience was exhausting. Enterprise did nothing to show that I was a valued customer.
• RC

  Ron Cronovich

  Jun 29, 2026
  4.0
  In almost every way, my experience with this Enterprise rental was excellent: The people at the PHL location rental counter and the person who checked us back in when we returned in were helpful, friendly, and professional. The car, a 2026 Nissan Rogue SUV, was comfortable, clean, and drives very well. The price of the rental was not bargain basement, but it was very fair. Also, there were no hidden fees upon rental or check-in; the price they quoted me was the price I paid. The only problem is that the tires were inflated to 48 PSI, when the recommended inflation is 33PSI. We don't normally check air pressure when renting a car, so we didn't notice this until after we'd driven for 150 miles. Driving with tires so severely over-inflated creates risks of serious problems. First, overinflation makes the tires bulge a bit, which reduces the amount of surface contact with the road, which is worse during medium to heavy rains. The country roads we were driving on had been treated with oil ("fresh oil and chips," sounds like an appetizer but is not). We were lucky we didn't slip. Second, overinflation increases the risk of blow-outs when driving over pot holes. The roads in our area were under repair, and there are pot-hole like spots in the road that were getting fresh black-top filler to be smooth, but many of these had not yet been black-topped yet, so we went over at least a dozen of these. We consider ourselves lucky. We learned about the problem when I flipped through the screen options. When I saw each tire was inflated to 46 or 48 PSI, I couldn't believe it, I thought I must be misinterpreting the readout on the screen. I took it to a Costco gas station, which has excellent and easy to use self-service tire pressure filling. It confirmed the excessive air pressure and released just enough air to get the tires to the recommended 33 PSI. This is the second time a car I've rented had significantly incorrect tire pressure. (The first was with a different car company and the problem was underinflation, not overinflation.) This tells me that when a client drops off a car, there is no crew that checks things like tire pressure, whether the oil needs to be topped off, etc. I'm guessing that the check-in person just looks at the tire and if it doesn't seem low, they are ready to rent it out to the next client. Disappointing. That said, I've rented cars from Enterprise over a dozen times, and this experience was the exception, not the rule. I've had very good experiences with Enterprise cars I've rented. And, once I fixed the tire pressure myself, had a very good experience with the Nissan I rented from them last weekend. I'm still happy overall with Enterprise and will continue renting from them in the future. Good cars, good people, fair prices. But I will be checking tire pressure before I drive any rental off their property. I just don't want to take any safety risks. I suggest you do the same, regardless of the company you rent from.
• JA

  Jacob Alvarado

  Jun 26, 2026
  3.0
  So I rented a car here many times over the past few years. But today was one of the worst experience I have ever had at any rental car company be unprofessionalism from one of your employee female. Working around like 7pm o'clock in the return lane. I came in to drop off a vehicle that I had loaded on a tow truck because the car should have not been rented to me in the first place driving off the lot My first got it on the 15th of July. Sounded terrible. We told her the car was drivable, but I didn't wanna drive And our To your location and risk it. And she was like you want my guys to do it gave me attitude about it. And I guess she didn't think I was the customer because I was wearing high viz with the tow truck driver Because I'm a blue-collar worker. I was like I am the customer and I didn't want to do that and she's like oh we can change you right now I go. I can't leave my stuff in the car and she's like well. You can't drop it off here. I'm like she's like, let me go get my manager proceed to watch her. Go get her manager and start dancing. Which really rubbed me the wrong way and then my tow truck driver is like let's just go to where they told us to go. We go there and I explain the situation to the night manager of the service department Shaquan very helpful and he was like I can't believe they did that. I'm so sorry apologizing to me like dude it's good, but when we were unloading off the tow truck, I even took a photo of a literal coat hanger, holding the exhaust on the heat shielding on. So that I had to drive Car that I didn't feel comfortable driving with the problems and issues I had had with it back to the airport To enterprise told the Young attendant that helped me out what was going on and showed him the photos he like let me go get my manager. The manager name was Ish. It was very helpful very project towards my situation, and I explain to him how I felt with that other manager, and how I felt like I was under appreciated as a customer and disrespected. And ish made my evening whole lot better with this situation!!! Put me in one of his favorite vehicles that enterprise offers apologize on behalf of enterprise and everyone in my situation He went above and beyond! A man he was a smooth talker. He made me feel a lot better about the situation. He was almost as smooth as ice!!! I'm glad he was there to handle it since if he wasn't I probably lost it on someone and I never want to do that. So thank you Ish for making Terrible evening to grade one
• ML

  Mark Linwood

  Jun 24, 2026
  2.0
  Traveling from Philly to Buffalo. Part (or all) of the challenge with my rental was the World Cup had been going on for a week already, so inventory was strained (Philly). I reserved a Luxury Midsize and was given a class below. It was a tight squeeze for 2 adults and a 12 year old. It was really windy when we picked it up, so we didn't really notice the thick smell of cigarette smoke until later that evening when the car had been sitting with the windows up. The smell was too much for another 5 days and a couple hundred miles, so we tried to swap it out. Several conversations with Road Side Assistance (the only way to swap a rental at Enterprise) and I was given the only sedan Allentown/Lehigh Valley airport had remaining (or the only car they were willing to let go of as we would be returning it to Buffalo). This car was three levels below what I reserved and had 46k miles. Leaving Allentown and a tire roar enters the cabin on the highway. Stopping to check the tire air pressure revealed the tires were almost 25 psi different. What's worse is they were four different brands. Leveling the air pressure didn't improve the tire noise, but the car felt safe enough. Not wanting to spend another 1.5 hours with road side assistance and the rental counter, we continued our trip. Three days later we dropped the car off at the Buffalo airport. I was hoping a $1200 reservation would provide a week of relaxing driving, but we got nothing but problems from poorly maintained vehicles.
• GM

  Greg Malone

  Jun 23, 2026
  5.0
  American Airlines left my family stranded in Philadelphia on our connecting flight. Unable and unwilling to assist, I turned to a company I knew could get me home, which was Enterprise. Standing in the airport and realizing my responsibility to get my family home, I called the Enterprise 800 number to help me get home. While on the call, the gentlemen who was trying to help, and who I presumed was not in the United States, could not comprehend that I wanted to drive from PHL to DCA. He stated that I could not rent a car and drive from Philly to DC and turn it in there. He concluded the call with apologizing and asking me if there was anything else he could help me with. I replied by saying, yes, I need a car to drive my family home. The call ended. I decided to get on the shuttle and get to the Enterprise counter and speak with someone who could help. Once we arrived, I was greeted by Marvin. He took care of us in less than 5 minutes. We were in the car and on our way home. Thank you Marvin!!!!

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