Enterprise Rent-A-Car

Reviews

• UB

  Urmil Bhatt

  6 days ago
  4.0
  Overall experience is good. In this day and age, I am surprised that Enterprise cars don't have GPS or bluetooth. I have to download the Toyota app and then jump through multiple hoops to get Android connect with the car. This is quite irritating, but it is not a location issue, just something with Enterprise. The check in and drop off options were easy, and customer service was good at this location.
• DB

  Denix Belovet

  Aug 21, 2026
  4.0
  I have to say, I was disappointed with how long I had to wait for the shuttle to take me to my terminal. However, the young lady working the weekend night shift completely made up for it with her outstanding customer service. I wish I could remember her name, but she was working Saturday the 15th at around 3:30 AM. She truly went above and beyond to help the customers and was incredibly kind, helpful, and attentive. Please give this employee the recognition she deserves, she definitely deserves an award for Best Customer Service!
• MW

  M Wiltbanks

  Aug 19, 2026
  3.0
  The rental itself was perfect for what I needed. However, when I picked up the vehicle, the representative assured me there would be no extra charge if I returned it before 8:00 a.m. on Monday morning since I was planning to return at midnight on Sunday. However, it appears he changed my drop-off date to an earlier return date than originally agreed upon. As a result, I was charged an additional $105 for a day I was told would not be billed. I was unaware of this charge until I received the invoice via text/email. I spoke with Customer Service who informed me that they would create a claim with PHL airport directly. As of now, I haven’t heard anything from them.
• ND

  Nicole Dean

  Aug 18, 2026
  2.0
  Our experience with Enterprise was unfortunately not great. I booked a 7-passenger SUV about a month in advance for a one-way trip from Pennsylvania to Florida, since we were driving our daughter down to college. I specifically chose a location only about 4 miles from our house for pickup. An hour before the location closed the night before our trip, I received a call telling me that the vehicle I had reserved could not be used for a one-way rental. I was given two options: take a smaller 5-passenger SUV from the location I had booked, or drive more than an hour to the airport to get the 7-passenger SUV I had originally reserved. This was extremely frustrating, especially being notified at the last minute when we were leaving for a long trip the next morning. After planning everything a month in advance, I expected the reservation to be honored or, at the very least, to be given reasonable notice if there was an issue. The overall experience and lack of communication were disappointing.
• CC

  C Thomas Cook

  Aug 15, 2026
  3.0
  In general, I like renting cars from Enterprise. However, when I arrived at the rental facility at the Philadelphia Airport, there was only one SUV available, a Chevrolet Equinox. I had rented a Blazer from Hertz previously and thought I understood how Carplay would function in the Equinox, but after struggling with the connection and complaining to the company, I learned that Enterprise does not activate the car’s WiFi hotspot. With the Blazer, everything worked fine as long as the WiFi was active on my iPhone. The opposite was true with the Equinox. To get it to recognize a destination in a GPS in Carplay, I had to search for it with the car turned off or had to step out of the car altogether. That was problematic if I changed destinations while driving. Additionally, there was a message on the screen saying that the system worked best with Google apps. I won’t rent another Chevrolet again unless the WiFi hotspot is turned on.

Frequently Asked Questions About Enterprise Rent-A-Car