Enterprise Rent-A-Car

Reviews

• BR

  Brandy Robertson

  1 day ago
  5.0
  I was in the Philadelphia area to move my son out of college. I returned my rental vehicle to the PHL airport alone with 4 suitcases and my pet, which was in a carry-on bag. Instead of having me take the shuttle bus, they had an employee drive me in the vehicle to the airport where he went above and beyond by unloading my bags while I grabbed a luggage cart! I wasn’t sure how I was going to do it all by myself but the Enterprise employees made it so I didn’t have to!! They strengthened my reasoning for always booking with Enterprise!!
• SS

  Sundae

  3 days ago
  5.0
  Enterprise is the best rental car company. The staff is always super friendly and helpful. I checked in on my phone and didn’t even need to wait in line. We got right off the shuttle, showed the confirmation email to staff, and were able to pick any vehicle in a certain row. We picked something bright and fun! Spouses drive free. Returning is also always fast and easy. The staff actually moves like they know you have a plane to catch. We’ve tried most of the rental car companies over the years trying to save money up front. It’s not worth it. With others, I’ve had smelly cars, beat up cars, and months proving I did not cause cosmetic damage to a car. I’ve never had a single issue with Enterprise. You’re paying for a nice car, friendly fast service, and piece of mind. So worth it.
• JM

  JESUS MOLINA

  May 10, 2026
  1.0
  Buenas tardes, nefasta la atención al público que recibimos ayer noche parte de una chica morena,pelo largo con rizos.Hemos alquilado un coche con vosotros un mes , y volvimos para entregarlo y pedir que nos hicieran un prórroga de un mes más, se ese u otro vehículo.Independientemente delmprecio que era casi el doble y que nos sorprendió, accedimos a cogerlo. Le di mi tarjeta de crédito ( Tengo dos iguales a números de cuentas diferentes,y las dos son negras) ,por error le di la nómina válida y al segundo intento ,me di cuenta y le di la que si era válida y con la que trámite el anterior sin problema.Cuando la metí ella le dió a aceptar al datáfono y le dije que esa tarjeta era de PIN ,y me dijo que salió denegado y que era la tercera vez.Indignados ( porque encima estando en el aeropuerto nos sorprende que no haya nadie que sepa idiomas...) salimos fuera y lo tramitamos con la otra empresa Álamo, para poder entrar y cerrar la óperacion.Entramos y cuando voy a meter la tarjeta vino ella y nos dijo que era la misma empresa y que no iban a alquilarnos ningún coche, a lo que le dije que tenía la tarjeta válida ,pero si respuesta fue, hasta mañana , buenas tardes ... Nos dejó allí tirados sin solución. Nos fuimos a Avis y en menos de media hora salimos con el coche , sin problemas,tal y como hubiésemos deseado hacerlo en su empresa.Esa chica fue muy muy desagradable .Soy empresario y tengo 8 empresas en España, con más de 70 trabajadores y se de que le hablo.Impotencia .
• AA

  AJay Aponte

  May 2, 2026
  2.0
  I rented a convertible for my trip due to a death in my family and it was the cheapest rental at the time. Enterprise over the phone team said I can use a debit card and was informed that this was not true in Philadelphia. They gave me a small SUV for the convertible price. I also added the EZ Pass as well. I used the vehicle for two days and the brakes were screeching bad. I take it to another Enterprise in New Jersey and they couldn’t swap me out the car, that I would have to go back to Philadelphia which was a hour and 15 minute drive. They also gave me a EZ Pass and the EZ Pass was inactive. I wanted to go in the morning I left, to speak to the office and no one was in. I informed the gentleman in the front all the issues that occurred all the issues he had and he stated that that he documented everything and someone would reach back out and see if I can get credited. I looked at my account and they charged me the full amount and no one from enterprise called me to credit me for the EZ Pass or about the car issues. I rated it at 2 due to the experience. I been a loyal Enterprise customer for the past 12 years and this was one of the worst experiences I have had.
• SE

  sharon eldredge

  Apr 29, 2026
  1.0
  I never had trouble with Enterprise before this last week. I rented a car for a week in Philadelphia with a child car seat. I was told by an enterprise rep that when I dropped my daughter off at the airport with her baby two days later all I needed to do was drive into the rental car lot, return the car seat so I wouldn't be charged the weekly rental $85, and drive out and return the car 5 days later. The woman who took the car seat told me I didn't need anything when I returned it. The day before I returned my car I noticed I was still being charged a full week for the car seat. I called Enterprise spoke with a woman who totally messed up my reservation but referred me to "Greg" at the Philadelphia office. Greg and I spoke the next morning, 4 hours prior to my car return. We were on the phone for about 45 minutes, and I thought he straightened it out. He said my charge would be less than $400. I returned my car only to see on my credit card that I was charged 2 consecutive car rentals, same car, $208 and $285. I have spent hours trying to straighten this out. Extremely disappointed with Enterprise!!!

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