AutoZone Auto Parts

Reviews

• IB

  Ibrahim Barhom

  Aug 25, 2026
  1.0
  The manager there is rude. I have a commercial account and wanted to replace a battery—my car's battery was dead—but she refused to replace it and told me to go to the place where I bought it. I do not recommend keeping this manager there.
• MH

  Michael Hopkins

  Aug 15, 2026
  5.0
  Friendly and knowledgable staff that are very helpful. Will help you find what you need. Great experience every time I go.
• KM

  Kori Monique

  Jul 28, 2026
  1.0
  I placed an online order and, unfortunately, I was given the wrong items. While I understand this particular branch was not responsible for the original fulfillment error, the customer service I received when I attempted to resolve the issue was very disappointing. The representative assisting me appeared to be more focused on fulfilling another online order than helping the customer standing in front of her. During my return transaction, she walked away to retrieve motor oil for another customer who was not even in the store or actively being assisted. When she finally returned, she immediately told me I would need to go back to the original store where I picked up the order. I was already aware that I had received the wrong items—that is precisely why I was there. Transporting heavy brake rotors is not easy, and I had already experienced significant inconvenience because of this mistake. As a result of receiving the incorrect parts, I spent an additional hour at my mechanic’s shop and incurred unexpected expenses because I had to purchase replacement parts so the repair could be completed. Now, on top of the time and money I’ve already lost due to an employee error, I am being expected to drive approximately 25 minutes to another store to return merchandise that was incorrectly provided to me. What I find especially frustrating is that the same system that allowed an employee to hand me the wrong items is now preventing another store from accepting the return because it would create an inventory discrepancy. That places the burden of correcting the company’s mistake entirely on the customer. I understand that policies exist for inventory control, but there should also be flexibility when the error was caused by the company. Customers should not have to absorb additional time, travel, and financial costs to correct a mistake that was not their own.
• KN

  Kali Norcott

  Jun 28, 2026
  5.0
  I had an emergency/ accident and had to visit the Autozone twice this week. The staff and the manager were so knowledgeable and helpful to me. I would be remiss if I didn't take the time to publicly say "Thank You".
• RB

  Rasheed Brown

  Jun 25, 2026
  1.0
  Very unprofessional in terms of following through with a job. I ordered Air sensor for vehicle and that part had to be delivered to AutoZone in 2 days. Why has it taken over 2 weeks for a 2 day delivery job. Of course it’s not their fault because FedEx should take blame especially since it only takes a little to follow through and since I kept being met with excuses, I kindly asked for a refund and was fuming mad!!!! Mind you it’s just a sensor, but I needed that sensor and for 2 whole weeks, I was out of a car. This is pathetic! If I could have given -9 stars, I would have. Even the store manager was nonchalant. You would think a manager would at least be proactive. This is one of the most unprofessional stores I’ve ever dealt with and I highly recommend you don’t shop at this AutoZone, (9th & Girard) This is the worst store ever!

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