Alamo Rent A Car

Reviews

• CS

  Caryn Smith

  5 days ago
  5.0
  I usually use an another car rental service, but decided to try Alamo with the pricing being more reasonable. I rented a car from Philadelphia International Airport. I rented the car through the AARP travel app. Then I downloaded the Alamo app and managed the reservation. I checked in before I got there. I was going to stand in line, but then they directed me to a stand in the lot where employees helped me to pick a car because I’d already checked in. At other car service rental rentals, when you check in online, they often still make you wait in line to do it again. The nice lady directed me to the best two cars they had on the lot in my price range, and I picked one of them and it was really really good. The return was just as easy.
• AM

  Aaron Marshall

  Aug 27, 2026
  5.0
  I had an absolutely awesome experience with Alamo Car Rental at the Philadelphia International Airport, and it was entirely due to my sales representative, Chanel.My flight landed late and by the time I made it to the rental counter, it was well after 2:00 AM. Despite the late hour, Chanel welcomed me with a genuine smile and incredible energy. You would never have guessed it was the middle of the night because her professionalism and friendliness were absolutely top-tier. She was polite, efficient, and genuinely helpful, making the entire process seamless from start to finish.Chanel made my trip start on the perfect note. Thanks to her exceptional service, Alamo is now my go-to rental company every single time I travel to Philadelphia for business. Thank you so much, Chanel!
• AW

  anne w

  Aug 23, 2026
  5.0
  Pickup at the airport was timely and the driver helped to get bags both in and out of the shuttle. I had checked in online before I arrived at the lot, so I was able to skip the check in desk and go directly to the lot, where I was met by an Alamo staff member who told to take whichever vehicle I would like in the row where my chosen class of vehicle was parked. The SUV I picked was clean and had only 11,000 miles on it. The car ran perfectly during the two days I had it. The return process was very quick and efficient. Shuttles back to the airport were running continuously and, again, the driver helped with getting the bags on and off the shuttle. I always try to book Alamo because I have confidence that service will be attentive and efficient and the vehicle will be clean. Good job Alamo. Keep up the good customer service!
• DE

  Doris Elza

  Aug 20, 2026
  3.0
  Vehicle was ready when I arrived. However, 12 miles away, notice on dashboard indicated I needed to add air to left rear tire. I did so. I had been told when picking up that if I returned vehicle early I would get refund. I returned vehicle early and told attendant that as well as having to fill tire with air. He said he would arrange for refund for these two items. I spoke with Ken on the phone yesterday who also said he would arrange for refund for these two items. I received final billing statement later yesterday with no refund to my account. I am not completely satisfied with Alamo Rental and will not use them in the future.
• PI

  PrimeBeauty Intl

  Aug 8, 2026
  1.0
  I believe that consistency is the biggest thing when it comes to business. The lack of consistency shows gaps in your Management, Leadership, As well as those who are supposed to follow the rules accordingly. The lack of consistency also shows that many things are by discretion which open the door for discrimination. This was my worst trip to Philadelphia to this date. My flight was canceled after I returned a rental car that I had rented the day prior. Due to my cancellation I was forced to return back to Alamo and get a rental for two days. Upon returning I was very satisfied with my customer experience the day prior that I did not hesitate. When I booked the new car for two days, I was not offered the same tier, Even though the price was a bit more. When this was presented to management there was no concern, empathy, or problem-solving. The night before I was offered a different tier based on my business debit card however this time around they told me that I needed a credit card for the exact same tier. So what's the problem? The lack of consistency and the confidence to look a pain customer in the face and tell them that it was a mistake that they were unable to honor. So I would like to let Alamo know that consistency is key. Train your employees accordingly and make sure that everyone is on the same page. It's bad for business. And to the Manager with the ginger hair (Philadelphia airport location) that literally had zero customer service, I would like to let Corporate know that you were completely unhelpful even with explaining why I was unable to get the same tear that I got the date before. Management is an image of your business . Do better

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