Alamo Rent A Car

Reviews

• DT

  David Thompson

  3 days ago
  5.0
  The PHL Airport counter for Alamo had two car agents, side by side was one agent under the banner of National Car Rental, which was occupied by one agent. Unbeknownst to me, even if you resided outside Pennsylvania, Delaware and New Jersey, but maintain those three states driver’s licenses a hold of $400.00 on credit card, in addition to the rental agreement of rental car charges, should be disclosed in advance, I meet the hold plus agreed car rental agreement. Otherwise, I was provided the process as it relate to car rental in a great manner.
• HK

  H K

  5 days ago
  1.0
  I had a very disappointing experience with Alamo's tolling program. When I picked up my rental, I paid for what was described as a "tolling device" for my one-week rental, believing it would cover toll road usage during my trip. After returning the vehicle, I was shocked to find an additional charge of approximately $180 in toll fees. When I contacted customer service, I was told that the tolling device does not actually cover the tolls—it only covers the service or convenience fees associated with processing them. In other words, you still pay every toll on top of the daily tolling device charge. This was never made clear to me at pickup. I tried to dispute the charges and at least file a formal complaint, but I was told there was nothing they could do and that it was my responsibility to read the fine print. While they apologized that the program may not have been explained well, they refused to offer any resolution. I find this practice misleading. A reasonable customer would assume that paying for a "tolling device" means they are paying for toll coverage, not just the privilege of being charged the tolls later. I recommend that anyone renting from Alamo carefully read the terms and ask detailed questions before purchasing their toll package. Unfortunately, based on this experience, I would think twice before renting from Alamo again Rental agreement no: 966002047 Policy claim no: 51762867 Tried to call customer support but they stated this charge is none refundable because it’s from the tolling department, but feel free to follow up with the provided info above
• DW

  David Weintraub

  Jun 30, 2026
  3.0
  The sales person at Alamo tried to upsell me, and took forever getting us on the road. Even though I completed the online version to skip the desk, he insisted I come up to the desk anyway. In addition to trying to upsell me, he then asked my 11 year old daughter which are she wanted, which caused her to be difficult about the process. My expectation was I would get a japanese or Korean car, but all that was left was a FORD, which was largely fine but the seat was uncomfortable throughout. Then I realized I didn't fill up the gas upon pulling in. Before I got checked in I told them I wanted to leave to fill up the tank, but they told me I couldn't leave, and then scanned my car. I went to speak with someone else about it and was told "Did you get scanned in?" I said "he did it after I told him I wanted to leave..." Then I was told at that point it was too late. That cost me an extra $50-60. Overall, the car itself was fine but the Alamo experience at Philadelphia Airport was not.
• CS

  Charles Scheer

  Jun 27, 2026
  5.0
  I rented from Alamo last weekend. I have nothing but great things to say about the experience. Firstly, the rental rate was top notch. I rented in Philadelphia for a summer weekend at the Jersey Shore and the rental rate was very very reasonable for a high demand time of year. Also, the selection of vehicles was terrific. I even received a larger vehicle than expected. The app was also useful regarding pick-up and return. In particular, thank you for making return so easy and quick. When rushing to catch a flight, it's great to be able to leave the key in the vehicle and just head out. Thanks for a seamless and hassle-free rental experience!!
• SC

  Sam Chase

  Jun 15, 2026
  1.0
  This was, without a doubt, the worst car rental experience I've ever had, specifically at the Alamo location at Philadelphia Airport. I booked my reservation online for a standard truck, and then paid in person at the counter, confirming my need for the extra legroom due to recent quad muscle surgery. However, after my payment was processed and receipt issued, I was informed by employees, including a manager named Perk and another staff member, Paidae, that I couldn't get the truck because I paid with a debit card. This was despite clear signage stating debit card payments were accepted with a return flight itinerary, which I had. They then tried to force me to cancel my reservation, get a refund, and re-book with a credit card, or take a full-size car or SUV instead. I explained my medical need for the truck's legroom, but they refused to honor my paid reservation. This whole ordeal dragged on for over an hour. When I called Alamo customer service, I was told nothing could be done until morning since it was past midnight. In the end, I had to find a random employee who helped me locate the truck I'd already paid for. I literally felt like I was stealing the vehicle as I rushed it to the exit, just to avoid more hassle from Perk and Paidae. It's ridiculous to feel like a criminal for taking something I rightfully paid for. The only bright spot in this entire nightmare was when I returned the vehicle. Sha’xaria, a wonderful young lady, greeted me with amazing customer service. She was friendly, efficient, and genuinely brightened my day after such a terrible start. Shout out to Sha’xaria for being a shining example of what customer service should be! The rest of the experience, however, was absolutely dreadful.

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