Alamo Rent A Car

Reviews

• CC

  Carol

  3 days ago
  1.0
  Pick up in Philadelphia was perfect - friendly staff and no delays picking up the car. New York City Return - Returning it in NYC on Broadway was a totally different story. I knew that it would take time getting through the city so I was prepared for that, but 2 1/2 hours later I was still trying to get to the return site. Roads were closed for a parade, and what I did not realize is that the 2 streets leading into the location, including the street that the garage was on were closed. I called the national line 3 times. I asked for a call back from the local Alamo location (they told me that they could not forward me through). I never received that call back. When finally I found a police officer who let me go down a closed street, and then when I got to the end, found another officer who moved the barrier to let me get to the garage, I had spent close to 3 hours within 2 miles of the location. When I dropped the car off, the manager told me that I wasn’t the only one that had trouble that day and was upset! Alamo had my contact info. It would have been nice to have the local dealership call and tell me that the street was closed and they would send someone to meet me at a nearby corner and lead me to the garage. CUSTOMER SERVICE IS WHAT IT IS ALL ABOUT and this service was non-existent
• DO

  Debbie Oprindick

  6 days ago
  3.0
  I inquired when I checked in if I brought the car back early, because there was a chance my plans would change, if I would get credited for that day. I was told yes. The car was not cleaned prior to renting. There was a hole in the passenger seat & what I believe was sand all over the back seat. When I brought the car back a day early I was told I wouldn’t get a credit for the following day because it’s buy 3 days get 2 free. Never heard of that. Also showed the filth of the car. I did get a $50 credit because of the state of the rental but not for bringing it back early. This has only been my second time using this company. Probably won’t again unless the price is substantially lower than its competitors.
• CR

  Carise Rodgers

  May 8, 2026
  5.0
  Chanel’s Professional was on Full Display last night at Alamo Car Rental in Philadelphia Airport. We got in Last Night, after a long and exhausting day of Traveling.. There was as a Woman ahead of us on the Check in line, She had the Wrong information and Was Very Rude towards Chanel, But Chanel handled it Like a True Professional and Still had enough energy to Provide us with QUALITY CUSTOMER SERVICE.. Please Give This Young Lady a Raise.. Thank you Chanel
• JS

  Jermaine Speaks

  May 8, 2026
  5.0
  Let me First start off by saying Thank you to Chanel.. My Wife and I got in on late flight From Charlotte to Philadelphia last night and wenwere Tired. Chanel was So So Professional.. Super Extra Polite and made our Check In Process Easy. She Explained Everything In Full Detail about our Car Rental Agreement.. Smooth in and out Process.. Nothing but Praise and Respect for Chanel and the Night Crew 🫡🙏🏾💙
• JJ

  Jeff

  May 3, 2026
  5.0
  The rental could not have gone any smoother. We reserved at the Philidephia airport. We walked straight to the lot, picked our vehicle from a large selection, checked out at the gate and we were on our way. Tina, the gate clerk, helped us get a pass for tollway usage, gave us easy directions, and was wonderful! Return was just as easy. Parked the car in return area and walked onto the shuttle that was parked 50 feet away! Will rent with Alamo again.

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