Enterprise Rent-A-Car

Reviews

• DH

  Doug Hanson

  3 days ago
  4.0
  Great car, good price, very reasonable alternative to initial reservation. Only downside is typical rental car issue, rarely have car that you initially reserved with over 48 hour pre check in and confirmation.
• DR

  Dave Rosenman

  Aug 11, 2026
  5.0
  I had a great experience with Kaitlyn at Enterprise! I showed up needing a car without a reservation, and I hadn’t rented one in quite a while. She was incredibly helpful, patient, and friendly. Kaitlyn walked me through everything, found me a vehicle, and made the entire process quick and stress-free. Excellent customer service from start to finish—five stars!
• HK

  Hank Kaufmann

  Aug 11, 2026
  2.0
  After reserving a premium SUV, four months ahead of my scheduled 2000 mile family trip, I was given a regular size, dirty suv with a empty gas tank that rattled and shook at speeds above 60 mph. Totally defeated the purpose of renting instead of driving my personal vehicle on my trip. Not what I expected from Enterprise.
• BD

  Boris Donskoy

  Aug 9, 2026
  1.0
  If I could give this location 0 stars, I would. I booked a one-way rental about a month in advance specifically to move my kids into college and then fly home. My entire trip, including my return flight, was planned around this reservation. Then, just ONE WEEK before my trip, Assistant Manager Rayan Kane called and told me they could no longer honor my reservation because corporate had issued a notification that one-way rentals were no longer allowed. I called corporate directly, and they told me they were not aware of any such notification. When I called the location back and asked to see the notification, the explanation changed. Rayan then told me there was no actual written notification—it was supposedly a verbal order from the Area Manager. He was also rude and dismissive over the phone. I even contacted another location in the same area, and they had never heard of this supposed order. For the past four days, I have repeatedly contacted corporate trying to get this resolved. I keep being told that someone higher up will contact me, yet I am still waiting, while my travel date gets closer. This is completely unacceptable. I planned ahead, made my reservation a month ago, and booked my travel arrangements based on that confirmed reservation. Now I am being left scrambling at the last minute because no one seems willing to take responsibility or even provide a consistent explanation. Where is the accountability? Corporate says one thing, the location says another, another location knows nothing about the supposed restriction, and management still hasn’t contacted me. Extremely disappointing customer service. I am still waiting for someone with authority to step up, contact me, and actually resolve this before my trip.
• DD

  dbcrockett

  Aug 4, 2026
  1.0
  Pretty disappointing customer service. I dropped the car off 51 hours and 15 minutes after picking it up instead of 48 hours. They charged me for an extra day. I understand that technically this is their policy but come on. At least charge hourly or a half day. They were already closed regardless. I’m sure this is divisive. Yes, technically their policy but seriously? Sometimes a little managerial discretion goes a long way.

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