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Tyler Seretti
2 days ago
Right to the point I told them what I’d buy it for they said yes I came in that day and put a deposit until it was in, there was no surprises or fees that weren’t disclosed on the phone and when the car came everything was went over so I knew what every button did
I had a great experience working with my salesperson Jayden. He was knowledgeable, helpful, and always quick to respond to my questions throughout the entire process. When I picked up my car, he took the time to walk me through all of the vehicle’s features and made sure I understood how everything worked before I left. I really appreciated his patience, professionalism, and excellent customer service. I highly recommend him to anyone looking for a smooth and stress-free car-buying experience
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Samantha Cundill
Jun 28, 2026
My husband and I had a great experience. Donnie was our sales guy; he was personable, knowledgeable and fun to work with. Would recommend asking for him. The entire process from test driving, to paperwork, and to driving our truck off the lot was straightforward and could not have been simpler.
Just bought a 3rd car in 3 years from Michael Zimmerman at Brewer Airport Toyota - excellent as always! Mike is the difference - is patient, knowledgeable and non-pressuring. Fair and trustworthy in everything we've done. Goes over and beyond a "salesperson" and has become a friend - Brewer is fortunate to have him and he alone is what keeps me coming back! Thanks again Mike - see you for the next purchase!
Service Department won't pick up the phone, won't respond to an issue or complaint in followup to service. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to own or remedy. Within 1 mile of leaving the service department, my wife, driving, noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called back and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. Any problem or issue they will just turn back on you. I'm done with them.