Monro Auto Service and Tire Centers

Reviews

• TC

  Ti. Clark

  5 days ago
  1.0
  If I could give 0 starts I would. Dropped off vehicle at 730 am. Told them it definitely needed brakes.informed Anne that I had other appointments later in day, would it be done bt noon. She assured me that wouldn't be a problem. Well at noon , it wasn't even close to done. When I made the appointment they sold me a oil change and tire rotation for 50 dollars. Charges 87 for oil change and never rotated the tires. Total rip off /lying shop. Next day went to Jeff's in murraysville. Inspection, tire rotation, brakes all done by 10am. WITH NO APPOINTMENTS!!!.
• CS

  Carrie Samarco

  Aug 25, 2026
  1.0
  Spent over 5k and they had no idea what they were doing ,had my car for weeks 🤦
• GN

  gagi Nazarov

  Aug 21, 2026
  1.0
  My car needed an alignment. I had an appointment on August 19 at 12:30 PM for a free wheel alignment check. I wanted the alignment checked first and, if it was found to be out of alignment, I would then authorize the alignment service. I clearly explained this when I made the appointment and again when I arrived at the shop. They took my car inside and placed it on the alignment platform. Since the door was open, I could see the car, but I did not see any alignment equipment being attached to it. I waited for almost an hour before the manager told me that the mechanic had checked my car and determined that it needed an alignment because it was pulling to the right. She then asked whether I wanted to authorize the alignment. When I asked her how the mechanic had checked the alignment without using any alignment equipment, she quickly walked away and went inside. Since I had already spent almost two hours there, I decided to proceed with the alignment. Only then mechanic attach the alignment equipment to the car and begin the actual alignment procedure. After the work was completed, I asked for the alignment report, which should show the measurements before and after the alignment and identify any adjustments that were made. However, the manager did not provide me with a report and simply claimed that the machine had frozen. This raised serious concerns for me because I believe I was told that the mechanic had checked my car and determined that it needed an alignment because it was pulling to the right, even though I did not see the proper equipment being used. I am concerned that the shop may have misrepresented the inspection and induced me to authorize and pay for the alignment service. After I paid, I was also not provided with documentation showing the results of the work.
• RR

  r r

  Aug 8, 2026
  5.0
  Annie is a great addition to the team!! Thank you so much for your personalized and attentive service!
• SL

  Stephanie Lucot

  Aug 4, 2026
  5.0
  Super kind and helpful staff! Annie at the front desk is so sweet and makes great conversation while you wait. As a woman going into any car related thing I’m always worried I’m gonna get upsold and not know any better, but the folks at Monroe are just good and honest people. Will return to this location always!

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