Enterprise Rent-A-Car

Reviews

• AL

  Aydaen Lynch

  Aug 26, 2026
  5.0
  I dealt with the Enterprise reps stationed inside the Body by Cochran building and they were fantastic! Spent time to make sure I got the vehicle I needed to cover the one that was being repaired and also made sure I didn't have to pay out-of-pocket which was great! The car they gave me was clean and drove great! Again, thanks for taking the time to make sure I had what I needed! Shoutout to Jeff!
• CA

  Carolyn Ardash

  Aug 19, 2026
  5.0
  They handled everything with my insurance company, including picking me up from the shop which did the work on my car. They picked me up in a Mercedes SUV, but were able to give me something smaller when I asked for it. I didn't have to worry about a thing.
• RH

  Randy Heffner

  Aug 11, 2026
  1.0
  I have been a regular Enterprise customer for approximately eight years and rent vehicles frequently for business travel. Unfortunately, after repeated issues over the years, I feel it is time to share my experience. Most recently, I had a vehicle reserved for an upcoming trip and completed the check-in process through the Enterprise app. I was contacted at 5:48pm the day before my trip and told that no vehicle would be available. This is not the first time this has happened. I reported this incident to Enterprise Customer Service yesterday and specifically requested that it be escalated. As of today, I have received no response or assistance from that escalation. Once again, I am left solving the problem myself. I am now using my personal vehicle to make my scheduled trip because Enterprise was unable to fulfill the reservation. That is ultimately my biggest frustration. When I travel, I have meetings, hotels and schedules built around having transportation available when promised. When Enterprise cannot provide a reserved vehicle, their operational problem becomes my problem to solve—usually at the last minute. A customer should not have to repeatedly bail out a rental company in order to keep their own commitments. Unfortunately, availability is not the only recurring issue I have experienced. I have been presented with vehicles that smelled strongly of marijuana and, after refusing them, was told there were no other vehicles available. On another occasion, I refused a vehicle because the tire tread appeared to be approximately 2–3/32". I work professionally in equipment and safety management and deal with vehicle and equipment safety regularly, so tire condition is something I take seriously. There have also been numerous smaller but recurring issues: vehicles that are not properly cleaned and fuel tanks that are not full when I receive them, even though I consistently return vehicles clean and with a full tank. Any company can occasionally have an availability problem or a vehicle that does not meet expectations. My concern is the pattern. After approximately eight years as a frequent customer, I am not expecting perfection. I expect a reserved vehicle to be available, reasonably clean, properly fueled, free of objectionable odors and in a condition that I am comfortable driving. Enterprise has received a considerable amount of my business over the years, which is why this is particularly disappointing. I have continued using Enterprise despite previous problems because I valued the relationship and expected the occasional issue to be addressed. At this point, however, repeated reservation failures combined with a lack of response when an issue is escalated are making it increasingly difficult to justify that loyalty. I would much rather see Enterprise address these recurring issues than have to find another rental company simply because I can no longer depend on a reservation being honored or on Enterprise helping when it isn't.
• PJ

  Paul Marion, Jr.

  Aug 10, 2026
  5.0
  Rented from Enrerprise in Murrysville August 8 -10. Staff was amazing. Special thank you to Jacob and Lexi for going out of their way to make sure we had a great experience.
• LL

  Lowry Lounge

  Jul 15, 2026
  1.0
  tons of cars that are unavailable, what is available is a bunch of useless people, if they choose to answer the phone.