Monro Auto Service and Tire Centers

Reviews

• VB

  Victoria Buckwash

  2 days ago
  5.0
  I've brought my car there for urgent appointments twice this month for two unrelated issues. They were able to get me in and get my car back to me quickly both times. They were communicative and straightforward about pricing.
• VK

  Vince Kovach

  6 days ago
  1.0
  TL;DR: I had my car here for inspection, and was told I needed rear rotors and pads replaced for it to pass. Having experienced no issues and knowing the state minimum measurements and conditions, I showed up and asked to be shown the condition and measurement that made them fail inspection. Both were ultimately found to be above the measurements and conditions to pass inspection, with absolutely nothing wrong with the rotors specifically. Brakes will definitely need replaced in the next year, maybe even in the next quarter...but they still were in passable condition and I was not told that. I wasn't recommended these repairs or told I'd need it soon, I was told I needed them to pass inspection. This was ultimately not the case. After I pushed back and both were found to be passable, I paid the standard 45 for a passed inspection and was on my way. At the very best, this location is lose with the requirements for inspection and happy to eyeball things and not give all the facts, at the worst I just saved myself from being scammed. I have my conclusion and will leave the facts for anyone reading to decide for themselves. FULL STORY- Took vehicle in for inspection this morning. They called me earlier today and informed me that I needed new rotors and brake pads on the back, I then specifically asked it it was needed to pass (things are beyond tight money wise right now for so many people myself included). Was told yes, and quoted $700. I thanked him, told him I'd give him a call back. Had an inkling that the brakes were fine as there's been no grinding, screeching, stop delay, etc. Armed myself with the PA standards of conditions and minimums and showed up before calling back, asked to be shown the reason why the brakes and rotors wouldn't pass. Didn't say I knew the minimums and conditions, had them written down in my pocket in case I got push back. Firstly, there was absolutely nothing wrong with the rotors. To not pass they either need to be deeply gouged, warped, or rusted to the point where they can't properly contact the brake pads. All but the rust would make an obvious noise, grind, or vibration, all of which I was not experiencing. Measured their thickness and observed the condition, and there was zero rust on them. I said "Well this passes, I was told it didn't." At which point the mechanic said "Well when we replace he brake pads we usually recommend the rotors be replace too because sometimes they'll squeak otherwise and you might bring it back in." I reiterated that I'm strapped for cash and will be taking the required route, not the recommended, and told him I was told it was required in the phone. I then asked for the brake pad condition. The mechanic eyeballed it and said "See, yeah, that looks like 1mm to me, it's really worn down." I said "the state minimum for passing inspection is 2mm, and again, I'm broke. I need you to measure it for me please." It took him multiple minutes to even locate the caliper, which told me it hasn't actually been measured. He measured it in front of me and it was 3 mm. Thus, both the brakes and rotors that I was specifically told needed replaced to pass inspection were passable the whole time. Now, the brake pad was 3 and the minimum is 2mm to pass. I will give the benefit of the doubt and say that those will definitely need to be replaced soon. But the fact remains that that's not what I was told. I was told they needed replaced to pass. And again, there was absolutely nothing wrong with the rotors, so no benefit of the doubt there. I almost asked to be comped for the inspection based on that, but being able to post an unfettered warning review is worth the cost of a normal inspection. Listen folks, things are way too tight right now for you to be making decisions for a customer without giving them ALL of the information. If I assume that it wasn't the intent to try to rip me off, my experience was at the very least a failure of communication. But again, the rotors being fine ALONE, I must assume it wasn't just a comm failure.
• DM

  Dibya Mishra

  May 8, 2026
  5.0
  I had a tire puncture late in the evening and called this shop because they were one of the only places still open. Even though there was mix-up and no appointments were available, the team still took the time to help me out. That level of kindness and customer service is rare these days. I’m extremely grateful for their help and would absolutely recommend them to anyone who needs honest, reliable service. Thank you again!
• AD

  A Davis

  May 8, 2026
  5.0
  Great customer service and a very positive experience during my visit today. The staff was friendly, helpful, and took care of checking my tire pressure and adding air where needed right away. There was no wait and no charge, which I truly appreciated. It’s nice to find a place that treats people with kindness and professionalism. Highly recommend!
• SF

  Shannon Fagan

  Apr 16, 2026
  1.0
  Shady Practices and Lack of Attention to Detail I am beyond disappointed with the service at Monro in Lemoyne. I came in a month ago for a simple flat tire and ended up spending $1,800 on four new tires, brakes, and rotors. I paid it without a word, trusting their "thorough" inspection and the safety of their work. Fast forward two weeks: my car starts making a loud cranking noise. When I brought it back, they told me the brake hardware was bad. This means they either didn't bother to inspect the hardware while they had everything apart, or they knowingly put old, failing hardware back onto brand-new brakes. To make matters worse, they charged me another $83 for something that should have been caught during the initial $1,800 overhaul. The staff claimed they "don't check that" when replacing brakes—which is a ridiculous excuse for a professional shop. They had plenty of time to find $1,800 worth of extra work, but conveniently missed the $83 part that actually makes the brakes work correctly. It feels incredibly sketchy and predatory. If you spend nearly $2,000 at a shop, you expect the job to be done right the first time. Between my experience and similar issues my family has had here, I will never be back. Save your money and go to a mechanic who values integrity and stands by their work. 0 stars.

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