letttt me tell you about this place
10/10 no notes (actually i do have notes and they’re all great)
i took my car, ‘15 jeep grand cherokee, to another shop on sunday for drop off for inspection. typical thing to do no biggie, long story short that shop was incompetent and didn’t have the necessary items to complete an inspection, telling me i needed new front breaks (which isn’t true just had them replaced 2 months ago), and then when i got there charged me for an oil change (also done like two months ago and wasn’t close to due yet..) and for a front end alignment (didn’t ask for it) my car was there ALL day my inspection runs out THIS week.. what do i do??? i went online and saw monro had an opening for monday @430, perf, booked it. On my way to get my car from the first shop then omw to this one. The manager, Jon, called and asked me if i could come in sooner due to having an available mechanic.. was more than happy to do so told him my situation briefly and said i’d be there in 10 mins. got there 20 mins before 4, he was very kind and easy to talk to from the get go. i told him about my woes from the other place and he understood and said they’ll do their best to take care of my car today. after sometime, he came back in, told me my car pretty much passed besides one thing… there’s a nail in my sidewall (UGH) so with that being said, it would fail. lame, but i get it i get it, man just tryna do his job. anyways, we worked together at the counter trying to find a good priced tire and he reassured me that the tread on my other 3 were pretty much brand new and just replacing the one will be just fine!! (i’m trusting you jon 😠) he found me a good tire for like $200-iiishhhh (+/-??) but said he wouldn’t have it until tomorrow (which is today) i asked if i could leave my car there until tomorrow when i get done with work, he said that’s totally fine. perf, left it, got a call from them around 3 saying my cars good to go. yay! i also had the most humbling experience of my life (i’m literally just a girl) my emergency break came on, didn’t know how that even happened, fortunately one of the guys were kind enough to help me release it :’) (i just got this car my other car had the emergency break by the center console not on the floor like the jeep idk again, just a girl, but now i know) SO with this boook coming to an end, Jon, thanks for having a sense of humor and helping me chill out after such an experience. everyone else you were great, i appreciate you lots for taking care of my car on a moments notice. next year i’ll plan better, i swear! (…okay well… i promise to be back to you guys for everything from now on, but i can’t say my scheduling skills are going to be on point by next year, but growth is important)