Enterprise Rent-A-Car

Reviews

• WF

  Wendy Finen

  May 6, 2026
  1.0
  I would give zero stars if I could. I arrived to pick up my previously reserved SUV and was told that there was no SUV for me to pick up. I was offered a low to the ground sedan, which I know from the website was a lesser cost vehicle, yet no discount was offered. This really did not matter because the passenger I was picking up cannot get in and out of a low to the ground car and needed more leg room then the small sedan allowed. I was told that they could not contact me because my phone number had not "gone through." This was an outright lie as I could see my phone number on the paper work, and they also had my email and could have emailed me but did not bother to do this, either. They also would not pick me up from the Lancaster Marriott, stating that this was not a service that they offered. They could have also told me they did not have the car I needed when I called and inquired about being picked up, but they failed to do so. The staff had an attitude and clearly felt no responsibility for their utter failures to communicate or to make the shortcoming right. I called Hertz; Hertz immediately came and picked me up and offered me excellent service, and when I dropped my car back at Hertz, they gave me free transport to the train station. Don't add aggravation to your rental experience with Enterprise; contact Hertz instead.
• SH

  Sarah Harvey

  Apr 30, 2026
  5.0
  Easy and quick pick up and drop off with text messaging early check in features. Love a company that uses text plus email. Thanks
• HJ

  Harley Trader Jr

  Apr 28, 2026
  5.0
  My first and second times ever renting a car. Both the locations on Manheim and Lancaster were pretty straight forward. I reserved about a month in advance and had no issues at all.
• TT

  TR

  Apr 20, 2026
  4.0
  I had a really smooth experience with Enterprise Rent-A-Car overall. JK was awesome—super helpful and made the pickup and drop-off process quick and easy. The car itself was practically brand new and spotless, which I definitely appreciated. My only issue was with extending the rental by just 2 hours on a Sunday. Since they’re closed and it’s a key drop situation anyway, I thought it would be a non-issue—but I was still charged for it, which felt a little unreasonable. That aside, great service and a solid experience overall. I’d rent from them again, just with a little more awareness around their policies.
• VN

  Val N

  Apr 20, 2026
  5.0
  The staff were more than friendly as well as professional and patient with me while I figured out my insurance options. They provided a more than adequate vehicle, which was safe, reliable and enjoyable. So much so that it was hard to give up! I am more than satisfied with the service provided to me by Enterprise! I would definitely choose them should ever the need arise! Thank you Enterprise for an experience I will never forget!!!

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