CR
Christopher Reichert
1 day ago
BUYER BEWARE! Absolutely unacceptable service for a brand-new 2026 Forest River camper!
I purchased a brand-new 2026 Forest River camper just ONE MONTH AGO, and I am already dealing with a ridiculous number of problems. The refrigerator hasn’t worked since the camper spent an entire WEEK in the shop. What did they fix? NOTHING! Now the trim and accent walls are falling down, the fireplace doesn’t work, and they actually put TAPE on the outside of the slide-out!
Let that sink in for a moment. This is a BRAND-NEW camper that I just spent my hard-earned money on, and within the first month, I’m dealing with broken appliances, parts falling apart, and what appears to be a temporary tape fix on the exterior.
And what is the dealership’s response? They tell me to contact Forest River myself to get the refrigerator and all the other problems fixed!
ARE YOU KIDDING ME?
Why should a customer who just purchased a brand-new camper have to chase down the manufacturer and coordinate repairs for multiple problems that should never have existed in the first place? What exactly was accomplished during that WEEK the camper was in their shop?
This is absolutely unacceptable. When you purchase a brand-new camper, you expect it to be properly built, functioning, and ready to enjoy and not falling apart after a few weeks. You also expect the dealership to stand behind the product they sold you and help resolve problems, not simply pass the buck once the paperwork is signed.
It honestly feels like once they have your money and your signature, you're on your own!
A purchase of this size is a major investment, and customers deserve better than excuses, unresolved repairs, falling trim, a nonworking refrigerator, a broken fireplace, and tape on the outside of a slide-out.
I didn't buy a used camper with known problems. I bought a BRAND-NEW 2026 MODEL, and this is the experience I'm getting just one month into ownership.
I expect accountability, proper repairs, and customer service that reflects the price of what I purchased. I should not have to spend my time chasing the manufacturer to correct a list of problems on a camper that is practically new.
Think twice before assuming that buying from a dealership means they will stand behind your purchase. My experience so far has been extremely disappointing, and this is certainly not the level of quality or customer service anyone should have to accept when buying brand-new.
A brand-new camper should mean peace of mind and the excitement of getting out and enjoying it, not having it cause a headache, a repair list, and a dealership that appears ready to wash its hands of the situation!
