Smail GMC

Reviews

• BM

  Bradley Martin

  3 days ago
  1.0
  Extremely disappointed with my experience at Smail Cadillac. I provided the parts department with both my VIN number and original window sticker for my Cadillac SRX and was supplied Part #23213114 as the correct replacement driver-side mirror. Relying on the dealership’s guidance, I purchased the part from another Cadillac dealer after being told it was the correct match. Only after scheduling installation was I informed the part was supposedly incorrect and that certain features would not work. What was NEVER disclosed was that the part could allegedly become a safety concern or potentially “fly off.” Had that been mentioned from the beginning, I would have immediately pursued the proper part. Instead, I was later told I would need to purchase another mirror entirely — despite the fact this situation originated from the dealership providing the wrong part number in the first place. Responsibility was shifted onto me instead of acknowledging what appears to be a clear internal parts verification mistake. To make matters even worse, I was later told by Service Manager Rod White that since Smail would not refund my money, I should contact Cadillac and claim that the replacement mirror was beginning to discolor so I could try to recover my money that way using the original mirror issue. I found that suggestion incredibly inappropriate and dishonest coming from dealership management. When I asked for the part number that was ultimately ordered and installed, I was met with a baffled response of, “What do you need that for?” That level of dismissiveness and lack of transparency is unacceptable. Very disappointed in how this was managed. Total scam artist behavior and not what I would expect from a Cadillac dealership.
• VA

  Vincent “Vinny” Aiello

  May 10, 2026
  5.0
  For the first time I opted to buy two vehicles at the same time. Given such a considerable purchase I was hoping to deal with a sales associate that I felt was knowledgeable and trustworthy. In Bill Campana I feel I had that person. Bill worked with my wife and I finding the two vehicles we wanted and making a deal that we found acceptable. Upon delivery of our two new Terrain Denalis, Bill spent the time necessary to educate us on the considerable amount of new technology available in the new SUVS. After a month and half we are extremely pleased with our Terrain Denalis. The GMC Bud Smail dealership has been an outstanding purchasing experience.
• DS

  David Szypulski

  Apr 19, 2026
  5.0
  First Time customer at Smail Automotive and purchased a new 2026 GMC Canyon. First off walking into the dealership we were greeted and welcomed by receptionist. We were directed to Lance Wingard to help with our selection of this new vehicle. Lance did an excellent job at guiding us through all the details about the vehicle. We were very comfortable working with him. Lance introduced us to members of the Smail team we would be working with to complete are deal and all were very knowledgeable, and friendly. This was a very pleasant buying experience and look forward to service at Smails when needed.
• CK

  Connie K

  Apr 17, 2026
  4.0
  Was very efficient and was timely.
• JM

  Jason Marucco

  Apr 9, 2026
  1.0
  I had a very disappointing experience with this dealership. After only 13,000 miles, I was told my 2025 Buick Enclave needed a completely new transmission—something that should never happen so early in a car’s life. While I understand that mechanical issues can arise, the way this situation was handled made it far worse. The repair process took nearly two months, which is an incredibly long time to be without my vehicle. During that time, the only accommodation offered was a loaner car that didn’t come close to matching the quality, features, or value of the vehicle I purchased. For a major issue like this, I expected better support, communication, and some form of goodwill for the inconvenience. Overall, the lack of urgency, minimal effort to make things right, and poor customer care left me extremely frustrated. I would not recommend the Smail GMC dealership including Jeff Smail - GM, Dan Richardson- GM Product Specialist, Rod White - Service Manager, and Camden Nitterright - Service Advisor based on my experience.