Smail Auto Group

Reviews

• JM

  Jim Meyers

  Jun 15, 2026
  5.0
  Got my Genesis GV70 inspected, didn’t take long and they washed and vacuumed my vehicle.
• DL

  Dave Lilley

  Jun 15, 2026
  5.0
  They made purchasing a used vehicle easy! It was the fastest experience I have ever had from showing up to the dealer, signing everything, and driving away! They found me a better loan rate than I initially had and treated me with respect and dignity the whole way through the process. It was honestly the first dealership I have dealt with that gave me a full tank of gas and brand new tires on a used vehicle without me even having to ask! Paul, the sales manager was an all star to deal with! Sam the salesman was great and Dana (I believe was her name) in financing were all exceptional to work with as well! I highly recommend giving Smail a try! It was worth the 2.5 hour drive to their dealership to do business with such a great team of people!
• JB

  Joe Bucco

  Jun 12, 2026
  4.0
  It was easy no pressure working with sales associates. There were several issues found within 24 hours, that were not discovered the day of purchase. Sales has verbally committed to try to rectify those at no cost to me. Still working on those 3 weeks after purchase. They are still expressing commitment. It is still a large inconvenience as I live about 25 miles away and have had to make 2 trips back to dealer service so far.
• RS

  Ronald Stombaugh

  Jun 8, 2026
  5.0
  Our 2005 E320 CDI has only ever been serviced by Smail Auto Group and done through their pick-up and return service. We had business in the general Greensburg area so we decided to wait while the servicing was performed. We were politely and professionally received by Mike Griffith who always handles our servicing; however we had never met until now. Our vehicle was taken in promptly and Mike kept us informed of the progress. I mentioned a "reluctant to close" sunroof to him and he personally corrected that problem. He had the car washed and returned to us in a timely manner. Thanks very much Mike. PS: Our 2018 GLE 350 was involved in a minor accident and Smail also did the repairs and again, exceptional service, communications and work............Ron & Sandy Stombaugh
• DM

  dan mcgregor

  Jun 1, 2026
  5.0
  The Smail network of Auto dealerships is quite impressive. When you drive down Route 30 you see the name prominently displayed on multiple buildings. You have to say to yourself “They must be doing quite well “ There’s a reason for that. They do quite well for their customers. Myself included. I purchased three Kia’s and a Buick over the years. When they sold Buicks I sold them one I inherited at a very fair price. And I relied exclusively on them for service. There’s a reason for that. They are great at discovering the problems source and skilled at correcting it. There are no surprises or inflated issues. I call that honesty. Things go wrong. They can be costly. But routine service prevents a lot of that. Recalls are handled quickly. The Kia Sportage I’m driving now has 108,000 miles. I’ve never had a car with that many miles on it and I’ve owned several cars in my life. There’s a reason for that. Service agents that check you in and out like RJ get to the heart of the matter. Keep you informed of the issues and progress and listen to your questions and concerns with sincere attempts to satisfy your financial circumstances. In the end it’s always about what you can and cannot afford. What can wait and what MUST be done immediately. I call that reality. The service techs know the cars they service. Highly skilled and knowledgeable!!! Trained obviously. When you get your car back you can be confident the issues are resolved. I’ve never had to return for a do over. I do hope the ownership of SMAILS does well as appearance suggest. They’ve earned it. In my opinion after years of association.

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