TM
Tabatha Mcfadden
1 day ago
Had an open recall that caused my vehicle to go into limp mode. Fixed my car earlier than my appt.
I bought a car from them a couple months ago. No process was less than desirable. Issues right off the bat was a preowned car with a warranty. Didn’t even make it 50 miles down the road and the wiper blade fell apart. I will say when I requested that they cover the cost of the wiper blades. I had to go out and purchase to replace them. The dealership did mail me a check. Then they had multiple people from the dealership reaching out to me because they lied to the Lender. They gave misinformation, so the Lender was calling me to verify the information which was not correct which is why they wouldn’t push the loan through without talking to me pretty standard stuff a lot of lenders do that now but interesting that you have the customer take the car without the loan being funded, the rate that I signed for the rate ended up, getting not the same, which is it make you complain as I was able to negotiate on my own a lot better of a rate than what the dealership got me, which is interesting to say the least. In final nail in the coffin was the back of the battery went out not even a month after purchasing, when I told the sales person I worked with that that happened he wanted to gaslight him into saying the battery is perfectly fine even though I literally just had to spend $400 to buy a new battery. As my grandfather used to say if you’re gonna piss in a customer space at least do the courtesy of telling them that it’s rain.
I will make a positive note so they do have a great selection and did you have a lot of cars, up until the point of sale the sales person was on the outside, trying to make it seem like he was trying to be helpful and he wasn’t necessarily trying to be unhelpful. It’s just this dealership is not big on negotiating and I’m pretty sure about the end of the purchase. I ended up upsetting a couple of the managers as it’s a car purchase, I’m gonna negotiate it
Their prices are somewhat competitive, but if you increase your radius to 100 miles, you can probably find something at a more competitive price
For years Ive had only great experiences with thisowners dealerships. Great service, great business people, and always friendly and willing to get the job done.
Vehicle didn't pass inspection because of a license plate bulb out. I understand it not passing but almost 45.00 for a 5 dollar but and 20 seconds to change it is ridiculous. Then after inspection they was to leave keys locked in vehicle do I could get it after hours. They forgot that so I had to return another day to get that set of keys. If it wouldn't be for the free Inspection because I bought it from them I would not return to this dealership.
MS
Michelle Seeley’s
Aug 31, 2026
Purchased our 25 Hyundai Venue from Greencastle Chevrolet back in July. This was our first time buying a vehicle here and it was the smoothest car purchase ever. Josh C was our sales rep and he was a pleasure to work with. He got us a great deal and gave us expected wait times with each step in the buying process which was really nice. We even got follow up texts from Josh just checking on us and how we were enjoying our car in the following weeks. I also had questions for Josh about getting our permanent plates from WV and he followed up with me in a timely matter. I would most definitely recommend anyone to purchase their next vehicle here!