BMW of Fort Washington

Reviews

• MB

  Mary Brashier

  4 days ago
  5.0
  We had such a great experience purchasing our new BMW X5, and I truly can’t say enough good things about the entire team. Phil was absolutely wonderful from start to finish. He was funny, down to earth, genuine, and just incredibly easy to work with. There was never that stereotypical “car salesman” feeling — he was real, straightforward, and made the whole experience fun and comfortable. We felt like we were dealing with an actual person who cared about making sure we were happy with the car and the experience. Sergio made the finance portion just as easy. He was friendly, personable, clear, and took the time to explain everything without making the process feel overwhelming or rushed. He made what can sometimes be the least enjoyable part of buying a car completely painless. And Rizz, our BMW Genius, was fantastic. He spent time with us in the X5 getting everything set up, programming the car, connecting our phones, and walking us through all of the technology and features. He was patient, knowledgeable, and made sure we were comfortable with everything before we left. What really stood out was how seamless the entire experience felt. Every person we worked with was knowledgeable, personable, and genuinely enjoyable to deal with. We never felt rushed or pressured, and we drove away not only loving our new X5, but feeling really good about where we bought it. Phil, Sergio, and Rizz all deserve the highest possible rating. Thank you for making such a big purchase such a fun and positive experience!
• AK

  Abeer Karzoun

  6 days ago
  5.0
  Nico is an excellent sales person and a really smart guy. He’s incredibly helpful, very reliable and knowledgeable about the cars he sells. He takes the time to help set you up and answers all your questions. He’s got great car advice too! Definitely highly recommend you buy a BMW from Nico or talk to him at minimum if you’re considering BMW.
• GW

  Georgina Weston

  Sep 15, 2026
  5.0
  I can’t say enough good things about my experience working with Lucy Hu at BMW of Fort Washington. From the moment I walked in, Lucy was top-notch—knowledgeable, patient, and completely straightforward. She took the time to make sure I was totally confident in my decision and made the entire purchasing process efficient and transparent. Truly 5-star customer service! Highly recommend reaching out to her if you're in the market for a car! Thank you, Lucy!
• GM

  Gene McCreesh

  Aug 31, 2026
  5.0
  I had been working with two other BMW dealerships before deciding to stop at Fort Washington BMW. From the very beginning, I told John Savoy that I wanted a straightforward deal — no games, no tricks, and no surprises — or I was prepared to walk away. John was great from the start. He was thorough, easy to deal with, and most importantly, he did exactly what he said he would do. He gave me a very competitive price right from the beginning, and throughout the entire process I kept waiting for the “other shoe to drop.” It never did. The entire experience was seamless. John kept me informed, followed through on everything, and made the process extremely easy. Sergio in the finance department was also excellent. There were no hidden costs, no last-minute surprises, and no pressure. At the end of the day, that’s really all most people want — a fair deal and to work with people who are straightforward and honest from beginning to end. 10 out of 10 for John Savoy and my overall experience with Fort Washington BMW. I would absolutely recommend them. -Gene McCreesh 8/31/26
• SG

  Slava Galsanov

  Aug 29, 2026
  1.0
  Very disappointing experience. We spent about three hours at the dealership trying to purchase a 2024 BMW X5 Certified Pre-Owned. From the beginning, the financing process was confusing and poorly explained. First, one salesperson showed us payment options and mentioned an interest rate around 11%. When we asked about the advertised 4.99% BMW Certified financing offer, he told us it was only for new vehicles. We showed him the dealership’s own offer stating that 4.99% financing applies to qualifying 2021–2024 BMW Certified vehicles for up to 36 months. Then another manager came over and initially told us the same thing — that the offer was only for new cars — before realizing that it actually applied to this Certified X5. We agreed to the 36-month term and continued the purchase process. We provided our information, discussed the total price, and I even added the vehicle to my insurance because we believed we were moving forward under the BMW financing offer. Later, another manager came over and told us our rate would be around 11% based on our credit score. My issue is not that every customer must qualify for 4.99%. I understand that promotional financing is subject to credit approval. The problem is that nobody clearly explained this from the beginning. They should have simply said: “This vehicle qualifies for the 4.99% BMW Certified offer, subject to BMW Financial Services approval. We will submit your application and let you know whether you qualify.” Instead, we received different and contradictory information from multiple employees and wasted approximately three hours. The entire process felt disorganized, unclear, and focused more on getting us into a deal than giving us transparent information so we could make an informed decision. For an official BMW dealership, I expected much better communication and professionalism.

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