DB
Danielle Barnett
Jun 5, 2026
I had called in on Wednesday 6/3 to make an appointment for Thursday 6/4. I had little confidence already that things would run smoothly, as I had asked for my brake pads to be replaced,
an oil change, and an inspection. When I got the email confirmation, there was no mention of the brakes.
I had dropped my car off Wednesday night, and left a note on my car window with my contact info, and listed what needed to be done. When I called on Thursday morning at 10:00am ( my appointment was for 730) to check the status, I was told they had my car but had no idea what they were supposed to do, they didn't see the appointment and didn't read the note on my car. I emailed them a copy of my insurance card and registration- I got a reply email " NEED INSURANCE CARD". I did email the insurance card.
I had to keep calling to get status updates. I made it clear that I had a $450.00 budget, and was promised before any work was going to be done I would get a phone call with prices. I was not given the price on the oil change prior to that being done. I was initially told I need new back brakes and rotors, new control arms, new running lights, new cabin filter, new front tires and rear struts. I quickly told the gentleman that I had just had my back brake pad, calipers and rotors done last month- and he then stammered and said " Oh, I must have read what the mechanic wrote incorrectly". I had little faith that I was not being lied to at this point, because I'm a female. I was called " hun" at least 20 times at this point. I was then given a price of $2,892. I then asked what was necessary for the inspection only- he repeated " $2,892". . I told them to just do the front brake pads, the emissions inspection and the oil change, and sent a picture of a coupon I had for the oil change, that offered a free tire rotation. The tires were not rotated. I had to call back a few hours later to see if my car was ready. It was, I was just not told. When I got there, I asked for the broken down estimate of the work that was necessary. Out of the $2,892 of the recommended repairs ( that I was told were all absolutely necessary for inspection) - only about $1,000 were ACTUALLY necessary for inspection. Had they have been honest with me, I would have borrowed the money and gotten the repairs. This is a disgusting way to run a business, it very much feels scammy. I also got in my car after paying for the work that was done, and my driver's side seat was completely reclined all the way back and down as if someone was taking a nap in my car.
I do have 2 of these conversations recorded, if you would like I can email them to you. I'm sure it could be used for training purposes on how not to speak to customers, Throwing out technical terms, and using a number system to describe repairs needed that the general public would not know, and talking over me when I tried to ask for clarification.
I will tell everyone and anyone I know about this horrible, deceitful service. This is VERY much why people have little trust in mechanics.