General RV Center

Reviews

• JL

  Jen Lee

  1 day ago
  5.0
  We just purchased our 2025 Keystone Cougar and could not be happier with our experience! The entire team went above and beyond. A huge shout-out to Adam, our sales guy, who was absolutely hilarious and made the process so fun. Michael oversaw the sales side—he plays a bit of hardball but I worked him 😝, nah he’s great. Tereek got us the best rate and had everything in order when we got there, while Cheyne got the signing process done smoothly. Saleena gave us a fantastic walkthrough (she truly knows her stuff!), and Jared was incredibly kind and helpful getting our RV hitch hooked up. The dealership itself is clean, bright, and highly accommodating, and the front desk staff always greeted us with big smiles. Highly recommend this team!
• SP

  Steve Putt

  Aug 20, 2026
  2.0
  I tried making an appointment yesterday for my 2026 Alliance Delta for some warranty work. They gave me two different dates and times in which I work, and cannot get off just to bring my trailer in. I asked if I could drop it off the day before the appointment when I get off work. They told me I could not, they don't do overnight drop offs. I bought two brand new campers before with other dealers, and never had an issue with dropping it off the day before. Now I have to try and get in contact with Alliance to see if they can recommend a dealer to take it to, or I guess I'm screwed.
• JL

  Jules Loesch

  Aug 16, 2026
  5.0
  I honestly can’t say enough good things about the team at General RV in Elizabethtown. From the moment we walked in, they made us feel genuinely welcomed and appreciated. They even rolled out the red carpet for delivery, which was such a fun touch and really summed up the whole experience. It started with Kelsey, who showed us all the RVs we were interested in and somehow managed to put up with us through the entire process 😂. She told us we were “fun clients,” and I’m choosing to believe she meant it! She was patient, knowledgeable, and never made us feel rushed or pressured. Then Antonio worked his magic on the numbers. He got me a fantastic price on our new Grand Design Lineage 30DC and gave me a much better number on my trade than I was expecting. I went into the process expecting negotiations to be the stressful part, but Antonio made it easy and got us to a deal I felt really good about. Terrek did an awesome job getting all of the financing worked out and keeping everything moving behind the scenes, and Sierra was fantastic coordinating delivery, keeping us informed, and making sure the few small issues we found during delivery were documented and taken care of. And of course, Saleena, who walked us through our new rig at delivery. She was incredibly knowledgeable, thorough, and made us feel completely comfortable with everything before we left. One thing that really stood out throughout the entire experience was just how knowledgeable everyone was about RVs. You could ask questions and actually get real answers. We even decided on delivery day that we wanted to go look at another unit just because we were curious, and nobody acted inconvenienced or tried to rush us along. They were more than happy to accommodate us and let us check it out. Then came the final financing and paperwork with **both Robs**, who were fantastic. What could have been the boring part of buying an RV ended up being genuinely fun. There was plenty of banter, laughs, and conversation while still making sure everything was explained and handled correctly. Buying an RV is a big purchase, and after having some less-than-great experiences elsewhere in the RV world, this was exactly how buying one should feel. We never felt like we were just another sale. The entire team made the experience easy, fun, and memorable from the first walkthrough all the way through driving our new Lineage off the lot. General RV Elizabethtown has put together one heck of a team. Kelsey, Antonio, Terrek, Sierra, Saleena, and both Robs, thank you for making the entire experience such a great one. We absolutely love our new Grand Design Lineage 30DC, and General RV E-Town definitely earned a five-star review from us! ⭐⭐⭐⭐⭐
• MS

  Melody Small

  Aug 15, 2026
  1.0
  We were looking for a home RV Service Center to service our new-to-us motor home. We had a few issues that we knew about and specifically pointed out to the Service Department that we needed priced out and fixed (push out seals, awning shocks, charging inverter solenoid replacement) along with a multi-point inspection. Initially upon drop off they were very nice and we went over each area of concern with them while we were there. They had it a week and still did not have anything priced out. They didn’t have any idea when they would have pricing or when it could be done. We asked for the multi point inspection results report which they would not provide. They said it was done but we had no idea what was looked at. We decided to pick it up and take it elsewhere. We didn’t feel comfortable with the knowledge of the service desk person. He didn’t know what was going on with the status or parts. We ended up with a $2,000 bill with nothing to show for it except the push-out seals being replaced. We were charged $225 an hour to diagnose exactly what we told them was wrong with no repairs, so basically verify what we already knew and had initially advised them. There were clearly too many mouths to feed in their updated facility. Lots of desks with people playing on their cell phones even in the service center and little customers. We were really disappointed, but heard from others afterwards that it’s a similar situation that they had experienced. I don’t mind paying for service as long as it makes sense, which this did not. Something is amiss here.
• JC

  Joseph Cooper

  Jul 30, 2026
  1.0
  I want to start by acknowledging that when we decided to purchase a 20-year-old RV, we fully expected that a vehicle of that age would require ongoing maintenance and occasional repairs. However, during the sales process, we were explicitly promised no less than twice that the RV would be "ready to use" at delivery. The sales team itself was pleasant and easy to work with, but unfortunately, everything that followed delivery has been a severe disappointment. Since discovering immediate slide-out and entry step failures at delivery—along with underlying electrical system defects—this RV has not been safe to drive. We have now gone over 10 months without a safely usable RV, and were ultimately forced to cancel our planned summer trip after the service department held the vehicle for four weeks and failed to even accurately diagnose the core issues. Major issues with General RV’s service department and delivery process include: Dishonest Explanations at Delivery: When the slide-out failed during delivery, staff claimed the issue was simply caused by a "faulty charging station" in their service bay, and that switching to a different station fixed it. Time has proven this was clearly not the root cause. Refusal to Disclose Pre-Sale Service Records: Despite two explicit requests, General RV has refused to provide service records dating from when they took possession of the RV to when they delivered it to us. This unwillingness to provide basic documentation strongly suggests that the electrical and slide-out defects were known prior to sale, and that the "charging station" claim was merely used to bypass delivery. Months of Unusable Retention & Lack of Communication: General RV held our RV for a total of four months across multiple visits. Throughout this time, there was virtually no proactive communication; I repeatedly had to call and text just to get basic status updates. Four Weeks in Shop with Zero Diagnosis: During a focused four-week stay intended primarily to troubleshoot the electrical system, technicians were completely unable to identify or resolve the actual electrical issue. Charges for Failed "Band-Aid" Repairs: We were billed for repairs—such as a battery cutoff switch installation—that were framed as solutions to the electrical drain. Ultimately, these attempts failed, and the severe battery drain remains completely unresolved. False "Ready for Pickup" Notifications: After four weeks in the shop, we were notified the RV was ready to be picked up. Upon arrival, we found multiple issues unaddressed: The slide-out wiper blade was never installed. The entry step was still broken. The battery drain remained active. The slide-outs still get stuck extended on occasion. We understood that buying an older RV meant managing repairs, but we expected transparency and basic technical competence. Instead, we have endured unfulfilled "ready to use" promises, misleading technical explanations, withheld service records, and over 10 months of owning an unsafe, unusable vehicle. I cannot recommend General RV's service department. Update on 8/14. Sent an email to their "camp crew" on August 5 and then to their service manager and ceo on August 10th with no response. Saw that people have posted similar issues with post-sale tactics since my initial review... Don't buy from them folks until they respond, resolve my issues and I post an update of them doing so.