General RV Center

Reviews

• JB

  Jeff Buck

  4 days ago
  5.0
  Read all the horror stories. Was prepared to be annoyed all day on RV pick-up day. And was nicely surprised everyone was great and the day went smooth. The walk around was relaxed, informative and educational. I took as much time as needed to go over every inch. Made a new buddy in the finance office, dude was great. And very funny. The golf cart shuttle guy was super nice. Even the 2 guys who unplugged the trailer and had nothing to do with our delivery, spent a couple extra minutes with us, answered my wifes last minute questions and gave some fantastic experienced towing tips! (We did first agree to the 30 minute “hook up lesson then immediately passed when we saw it was at a cost of $125. That’s insane and should be included.) But everyone was great. The great deal we booked at the Hershey Show was honored. And delivery day went even smoother and more relaxed than expected. Management obviously runs a tight ship out there. Everyone we met that day deserves TWO snacks out of the vending machine!
• RR

  Randi

  6 days ago
  1.0
  Will change if this is corrected. Tried to contact Amanda R. at the Elizabethtown location for at least 2 weeks now. No return phone call. Doesn't return emails. No one at this dealershipwants to help.. I emailedthe "Camp Crew" email and no response either..... Also I pointed out multiple issues with the rv during the walk through. Multiple ones were not fix or even looked at. They didn'teven follow up and say "Hey we csnt fix these certain concerns today. Lets get you on the schedule to come back and get those fixed." As a customer I guess you have to "Babysit" these people. After I signed the paperwork I was told that I could transfer my stuff. I saw quite a few items not fixed. I pointed it out and it was brushed off..
• JV

  Jessica Vaclavicek

  Oct 15, 2026
  5.0
  We had a fantastic experience purchasing our new camper from General RV! From start to finish, everyone we worked with made the entire process smooth, easy, and enjoyable. A huge thank you to Terrek, who handled all of our paperwork and made the process simple and stress-free. Saleena was absolutely wonderful and took the time to walk us through our entire camper, explaining everything and making sure we felt comfortable with all the features. She wrote down all of our questions and concerns and followed throigh with everything. Jarrid was also incredibly helpful in showing us how the auto-leveling system works and making sure we understood how to use it. We truly appreciated everyone's time and attention to detail. Thank you, General RV, for such a great experience! We couldn't be more excited about our new camper and would absolutely recommend your team to anyone looking to purchase an RV!
• RF

  Rob Figler

  Oct 13, 2026
  5.0
  Let me start this review by saying that my wife and I, having been reading internet based reviews, threads, Facebook posts etc for years, were pretty anxious about purchasing an RV from a dealer. You could say we were dreading the buying/delivery and service aspects while simultaneously excited about moving into a new one. We didn't plan to purchase a new RV at the Hershey RV show this year, but after three solid days of spending time with our shortlist of Class C RVs, we selected the Winnebago View 24R model as the best fit for our desires. The purchase process was low stress. Kristina Weaver from General RV, Elizabethtown, PA was really great to work with at the show. There was no pressure from her on any aspect of the purchase process and it was really pleasant to chat with her. On our delivery day a few weeks later, she actually came into work on her day off just to be there to say hello to us and wish us well. Super nice of her to do that. We dealt with several General RV folks only via the phone, ensuring we had all the necessary paperwork or information in place ahead of the delivery day to ensure everything went smoothly. Every touch point with folks between the time we left Hershey and our arrival in Elizabethtown for delivery was drama free. Nothing but professional with each and every person we dealt with prior to arrival at the dealer for delivery, including accommodating our independent RV inspector to go over the coach on our behalf. From this inspection there were maybe a dozen or so findings and General RV addressed each one of them prior to our arrival a week later. Delivery day completely blew us away. During the walkthrough with Dominc, we noted a few items of note the most “serious” were some paint defects including one scratch that went down to bare metal. This is where this review goes from 5 Stars to 10 stars. Dominic made sure to pull in Brett Morcom, their Operations Manager who was able to coordinate paint correction that very day knowing we were from out of town. Steve (sadly I didn’t get to meet him but I hope this review and my thanks make their way to him) from the body shop addressed the paint defects while we waited. We also pointed out to Brett that the latch on the freezer was not working and he somehow managed to get that latch replaced and fixed before we left. One week later while at home I discovered the coach Lithionics battery was defective. The internal heating element is locked on and the battery needs to be replaced. Here again, Brett helped to coordinate service at the General RV in Ocala, FL so that we can get this issue resolved while we are on the road. So, when a sales person tells you one of the benefits of buying from General RV is that they have many locations for service, do not discount that as a definite benefit of buying through them. The entire purchase, delivery and service experience with General RV, Elizabethtown PA in every way possible exceeded our expectations.
• NL

  No Mud No Lotus

  Oct 5, 2026
  1.0
  I am editing my review down to 1 star now, as I find out 5 days after picking up my RV that they never took the time to Diagnose the blackwater spin weld breaks that I specifically dropped the unit off for a week for them to “diagnose”! I left unit 5 days. I provided them with photos I had taken of the manufacturer defect when installing the blackwater tank and provided this General RV service center the chain of emails from Brinkley acknowledging they apparently over tightened the spin weld during manufacturing. ( Brian K. ) deserves 5 stars, and before you read what happened after paying our bill….. you will understand the generous stars we are giving! Brian K. however only took over our service care a little over 3 weeks ago. June 23, 2026 we came into this location service center and were assigned ( Steve H. ) to be our service advisor, immediately he was not at all a friendly guy towards us and our request to give this location our Brinkley Warranty work and annual maintenance on our Brinkley. I won’t get into details about long delays with emails or rude phone conversations, it’s past & we were extremely relieved when Brian was assigned to us. We set up services for September 30, 2026 and when we arrived to drop the RV off for 5 days, we mentioned to Brian the blackwater tank issue we had just days earlier had confirmed with Brinkley that it was a manufacture defect and needed replacement. Brian kept in contact with us over the 5 days and let us know he noted in General RV system the details from their service team to assist the Florida General RV center that will take over to do that lengthy repair. So, if you come to this location for your RV Service, I highly recommend just requesting Brian K. to be your service advisor. We were also impressed with this locations parts department and friendly staff in the parts department. Now, the only very upsetting part. After paying our reasonable priced bill, we were advised to pull around back to hook up to our RV to leave. We pulled back and after idle in our truck 15+ minutes, when we finally saw our unit being pulled out by a forklift with gooseneck ball. The driver stopped very close to the guard rail, which my husband immediately looked at me and said, we are not going to be able to get the ladder down to move belongings back into the RV, that we had out (as this is our only home, we full time RV). But my husband did later manage to stand on the guard rail and jump over 3’ into the open door, as the ladder in fact was impossible to use, and had to be just rested onto the guard rail. Next we were horrified and very disappointed as the driver of forklift rapidly lowered the ball, bounced our RV’s already lowered hydraulic front support front legs aggressively on/off the pavement in front of us, till the GenY gooseneck was FORCED to drop the forklift ball! You do NOT ever want to be witness to your RV hydraulic support legs being abused aggressively like this by the Manufacturer Recommended Service Provider employee! ( He should have gently lowered our unit, and GOT OFF the forklift like a sensible & professional human! And simply pulled the GenY ball hitch release lever! ) Thankfully Brian K. our service advisor was standing beside us & witnessed the incident! Brain looking at us with horror on this face said, OH! MY Gosh!! Let’s go check out your unit & make sure he didn’t just do damage! The battery on our unit was completely dead, so Brian went and got a power pack jump box to use so we could try the hydraulic power supports and hook up to our truck. It doesn’t seem on immediate inspection that damage was caused, Thank the good Lord! I never expected workers to give so little care for people’s property like this! If it wasn’t for Brian K. this review for certain would have been way less positive and less stars! I had actually told Brian K. before we went outside to hook up to our RV, that because of him, I had renewed faith in the corporation General RV, and I was planning to provide 5 stars, then the forklift driver quickly changed that!