Faulkner Volvo Cars Lancaster

Reviews

• MM

  Mary

  Oct 16, 2026
  5.0
  I took my Vovlo for service yesterday ,all work was completed and they even washed my car! I was very pleased with the service I received.
• KZ

  Krista Van Zandt

  Oct 15, 2026
  5.0
  I had the most amazing experience working with Emily and Marissa. Emily took a genuine interest in finding out what vehicle features were important to me. When she showed me the original vehicle I had in mind, it was a bit larger than I wanted. She helped me pivot to another vehicle that was a perfect fit. Marissa ensured that the sales process went smoothly. I can't thank them enough for making the whole process stress free.
• AM

  al mohr

  Oct 13, 2026
  5.0
  Been working with Faulkner for awhile professionally and now as a service customer we brought one of our Volvo’s in for some warranty repairs, Kelly in service greeted me kindly and made the process seamless, she even got me a ride to work! The repairs were done quickly and professionally, I was texted when the work was done, and was able to pay through the link, so when I showed up I was able to grab the keys and hit the road. Also the car was washed and parked conveniently. The dealership is immaculate. I would also want to give a shout to the parts department Jada and Josh are exceptional and thoughtful parts professionals.
• AC

  Alexandria Craig

  Sep 24, 2026
  1.0
  I am a seven-time Volvo owner and a loyal advocate for the brand, but I am writing this review out of concern for customer safety and service quality. While I spent years receiving exceptional service at Stadel, my first experience since the transition to Faulkner has been deeply disappointing. I brought my 2025 XC90 in for its annual inspection on a Friday with all systems working perfectly. Within 30 minutes, I received a text stating the inspection was complete. However, as soon as I drove off the lot, the tire pressure light came on. I was assured this frequently happens while sensors recalibrate. By Monday, the tire was completely deflated, requiring the vehicle to be flat-bedded back to the dealership and a $500 tire replacement. When I questioned the service department, I was told the inspection had nothing to do with the tire failure. Furthermore, they stated that checking for such issues is not part of the standard inspection process. While I remain dedicated to Volvo vehicles, this experience has severely shaken my trust, and I will be reconsidering my choice of dealership for my next vehicle purchase and future service.
• BO

  Brianna Oppong-Antwi

  Sep 20, 2026
  5.0
  I had a truly wonderful experience purchasing my 2017 Honda Accord from Faulkner Volvo Cars Lancaster in East Petersburg. From the moment my father and I arrived, everyone treated us with professionalism, patience, kindness, and respect. This was a major purchase for me, and the entire team made what could have been a stressful process feel comfortable, transparent, and exciting. Justin was the salesperson who worked with us, and he was fantastic. One of the things that impressed me most was that he encouraged us to test drive the car before we even started discussing money. His attitude was essentially, “Let’s make sure you actually like the car first.” That immediately made me feel that he cared about helping me find the right vehicle, rather than simply trying to complete a sale. He gave us the time and space to experience the car, ask questions, and decide whether it truly felt right for me. Once I decided that I loved the Accord, Justin continued to be attentive, knowledgeable, and reassuring throughout the process. He listened to what mattered to me, answered our questions, and made me feel confident about my decision. I now have a car that I genuinely enjoy driving and that makes me feel safe and secure on the road. It was clear that the team understood that I was not simply buying a vehicle. I was making an important investment in my independence, transportation, and future. Bobby was also incredibly helpful with the financing process, along with the finance manager and the rest of the team. They carefully worked through the available options with us and helped us understand the process without making us feel rushed or pressured. They were patient, realistic, and willing to work with both me and my father so that we could feel comfortable with the final decision. I especially appreciated how respectfully they included my father in the conversation while still recognizing that this was my vehicle and my purchase. For parents helping an adult child or family member purchase a car, I would absolutely recommend Faulkner Volvo. The staff respected the fact that my father wanted to help protect my interests and make sure I was purchasing a dependable vehicle. They never made either of us feel difficult for asking questions or wanting to think carefully about the decision. Instead, they treated our concerns as valid and worked with us as a family. The entire experience felt professional, honest, and customer focused from beginning to end. I never felt like I was being pushed into something that was not right for me. I felt heard, respected, and supported. Everyone took the time to make sure that I understood my options and felt comfortable moving forward. Faulkner Volvo has earned a customer for life with me and my family. When we are ready to purchase future vehicles, this will be the first place we visit because of the trust they established during this experience. I am so grateful to Justin, Bobby, the finance manager, and everyone else who helped me purchase my Honda Accord. I could not have asked for a better car buying experience, and I am thrilled with my new vehicle. Five stars without hesitation!

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