AutoZone Auto Parts

Reviews

• TR

  The Honest Reviewer

  Oct 5, 2026
  1.0
  I ordered a part through AutoZone’s website and selected same-day delivery because the website showed the part was available for delivery. Nowhere during the ordering process was it made clear to me that the part would be handed off to a third-party delivery service. After placing the order and paying for the part, I received a text message from a random out-of-state number from the delivery driver stating that they were not going to deliver my part because they weren’t going to make enough money on the delivery. They were essentially holding my paid-for part until they could get more money from me. That is completely unacceptable. If AutoZone is going to use third-party delivery services, AutoZone needs to take responsibility for the experience its customers receive. Customers should not have to deal with a delivery driver demanding additional money after an order has already been paid for. I contacted AutoZone immediately because I was obviously upset. I spoke with a manager who identified himself as Phoenix. While I understand that the manager may not have control over what happens once a third-party driver has the package, his handling of the situation was extremely disappointing. He was rude, repeatedly interrupted me, and would not allow me to explain what had happened. At one point, he told me that he needed to finish what he was saying instead of allowing me to finish explaining the situation. There are ways to de-escalate an angry customer, and this was not one of them. I understand that AutoZone may not directly employ the delivery driver, but that does not change the fact that I placed the order through AutoZone, paid AutoZone, and expected AutoZone to provide the service I purchased. There are enough scams and questionable delivery practices going on already. Customers should not have to worry about their paid-for parts being held by a third-party driver demanding additional money. This entire experience was unacceptable, from the lack of transparency about the third-party delivery to the driver refusing to deliver my order and then the poor customer service I received when I contacted AutoZone. AutoZone needs to take a serious look at how these third-party deliveries are being handled. I will be very hesitant to use AutoZone’s delivery service again. I ended up paying the delivery driver $20 to deliver my part.
• MA

  mubarak abdulrahman

  Sep 10, 2026
  5.0
  Nice service, thanks a lot all staff
• JR

  J R

  Sep 10, 2026
  1.0
  This place has gone WAY DOWN HILL over the years. My GF went here because our Van was having issues starting. She got a jump and went there to get the battery tested to see if we needed to get a new battery. The Gentlemen ""Helping"" her (I use that term VERY loosely) told her that they could not test the battery because he could not get the clamp attached to the negative post on the battery. a quick search showed me that there is both a remote post and a post near the battery that was exposed that could be used during testing. Then additionally she was told even if she bought a battery there, they were not going to install as they "Could not" get to the battery to remove it. Never mind the fact that the intake housing was the only thing blocking it. Luckily there was a Advanced Auto parts right next to AutoZone. She went over there, they tested the battery and it came up with some dead cells so we bought a new battery and they installed it on the spot. @Autozone, you must not like money. If you are in this area definitely a good idea to head over to Advanced Auto Parts first. @AdvancedAutoParts great job and thank you !
• BP

  Besimayah Parrish

  Sep 8, 2026
  5.0
  I never went wrong coming to this autozone Jamie is Amazing and so are the other experts there and customer service is excellent A+ keep up the great work
• AS

  Abby S

  Jun 20, 2026
  5.0
  Jamie B was so helpful and kind and bubbly made battery shopping so much easier for a first timer

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