Enterprise Rent-A-Car

Reviews

• SD

  Susan Dubb

  5 days ago
  1.0
  Awful service!!! Girl at the desk was RUDE!!
• MM

  MrBorgata1

  Aug 15, 2026
  2.0
  I was trying to get out of the area I was in and was trying to have the supervisor on site to call her supervisor so I could speak to her supervisor and she refused. I was wondering why taught maybe or perhaps it was an racial issue
• RP

  Ronald Peoples

  Aug 13, 2026
  2.0
  Rental was easy enough, but you may have a check engine light on, and your vehicle will definitely be dirty and smell bad. They don’t know how to clean out a vehicle before renting and that may be company policy. Not sure where they are coming up short. Could be staff, or just enterprise. Next time going with toro
• WT

  Wendy Thomas

  Jul 23, 2026
  1.0
  I reserved a 15 passenger van from Bloomsburg for a family vacation with our grandchildren, I received an email July 22 asking me to confirm my reservation, and I did. July 23rd I received a call stating they do not have the van for me for tomorrow pick up, but could get me a minivan. I told them I did not think that would work with all our luggage, they told me to call other places to see if they had a van. I ended up calling and the one place did not even answer the phone and the 2nd place was an AI, took my info and told me someone from management would call me right back to straighten this out. It has been 6 hours and I am still waiting. Not sure we will be able to go on vacation now. Absolutely worst customer service. Do not use Enterprise rental! Update:They did find a van for us but the anxiety I went through thinking we had to cancel our vacation was terrible.
• SZ

  Sabrina Zaman

  Jul 20, 2026
  1.0
  Enterprise provided the worst customer service I've ever experienced. On July 17, 2026, I called the Enterprise location in Bloomsburg, PA, around 10:40 a.m. and spoke with a male employee. He confirmed that a 7-passenger Tahoe or similar SUV would be available for pickup at 9:00 a.m. on July 18, with a return at 9:00 a.m. on July 20, for $241. I gave him both my phone number and my mother's phone number. I immediately received a confirmation email, so I assumed everything was set. Around 3:30 p.m., I decided to stop by the office just to make sure all of our luggage would fit in the Tahoe. When I arrived, I was told there was no large SUV or van available for July 18. The employee claimed they had tried to call us, but both of our numbers were "out of service." That was simply not true. My phone received eight other calls between 11:14 a.m. and 3:19 p.m., but not a single call from Enterprise. My mother didn't receive any calls either. Trying to save our family trip, my uncle called the Enterprise location in Shamokin and was able to reserve a similar SUV. This reservation required pickup on July 17 before their 6:00 p.m. closing time, and the price was higher—$301. After receiving the confirmation email, he rushed home from work, and we immediately left for Shamokin, a 45-minute drive from Bloomsburg. Our ETA was 5:52 p.m. Around 5:35 p.m., my uncle called the Shamokin office to let them know we were on our way. That's when the employee informed him that they also did not have a large SUV available. So despite receiving two confirmation emails from two different Enterprise locations, we ended up with no vehicle at all for our July 18 trip. The explanation we kept receiving was that a third party handles the reservations and that the local offices have nothing to do with them. That raises an obvious question: Why is Enterprise allowing customers to reserve vehicles that don't actually exist? If a third party is making reservations, shouldn't Enterprise ensure those reservations are accurate before confirming them? Had I not stopped by the Bloomsburg office that afternoon, we would have shown up at 9:00 the next morning expecting a vehicle that was never available. We would have discovered the problem only minutes before our trip. What would Enterprise have done then? Would anyone have taken responsibility? Would they have found us another vehicle? Or would we have simply been told, once again, that there was nothing they could do? This entire experience was frustrating, stressful, and completely avoidable. A reservation confirmation should actually mean that a vehicle has been reserved. Customers should not have to discover on their own that their confirmed reservation doesn't exist.

Frequently Asked Questions About Enterprise Rent-A-Car