Monro Auto Service and Tire Centers

Reviews

• SS

  Skye S

  4 days ago
  1.0
  About 2 months ago I took my car here to get diagnosed for a noise. They told me it was no charge, which I thought was very kind of them. I show up at my appointment, guy was asking what the noise was and we told him it sounded like metal on metal. Took the car on probably a 1-2 minute car ride down the street, lifts the car up and we get a phone call that the car is ready to be picked up. This noise has been going on for quite some time now and have taken it to about 3 shops and nobody has been able to help me, but at least the other shops were respectful about it. We come back to pick the car up and the “mechanic” tells me he did not hear the noises I was describing at all. Which is absolutely crazy to me because you get in the car move one inch and it makes the noise. He told me he ripped the plastic off under the car thinking it was that, even after we told him it was metal on metal. No big deal, not worried about it in the first place.. but if he didn’t hear the noise why was he trying to “fix” the problem in the first place. I called back today and spoke with the store manager. Conversation started off fine but than was getting smart with his words (all over plastic) WHICH I DIDNT HAVE A PROBLEM WITH IN THE FIRST PLACE. I was calling to schedule another appointment to see if maybe they could take a look at the car again, but instead I was met with the most ignorant people. It gets irritating when people say they will help you but do the complete opposite. This place isn’t worth my breath, and I do believe people have had good experiences here but unfortunately I was not one of them! I will not bring my car here again and I will not recommend this place to anyone. I would have much rather paid someone to look at it if it meant they actually took their time and cared instead of wasting my time. I will be waiting to hear the response to this, cause I know it’s just gonna be great. But I don’t got the energy to listen to the nonsense anymore! I have an appointment with a company who has already gave me advice over the phone instead of dismissing me completely! Respect goes a long way and you won’t get it from this place!
• MS

  Mike Sieber

  Jun 25, 2026
  1.0
  Came in for an oil change and a tire rotation. Was the only car / person in the shop. Had to work in a few hours. My car was just lifted, while the one worker sat on the computer, and the other worker was chilling and standing around. After 40-50 minutes I asked how long it usually takes (the worker looked puzzled) then I said forget the tire rotation I need to go into work soon. After telling the worker this he got out of chair and put my tires back on the car. Then apologized saying he didn’t realize I was there for an hour. (Again, i was the only person and car in the shop) — the person “working on my car” was in slow motion and once I mentioned I had to go into work they got energy and put my tires back on within minutes? I’ve never experienced such a long wait or low effort before. Won’t be going back. (Hampton Twp Location)
• NM

  Nick March

  Jun 25, 2026
  5.0
  Great service and very informational staff. Second time using this location, and they exceeded my expectations both times.
• AM

  Aaron Martin

  Jun 15, 2026
  1.0
  Completely rude and incompetent service. Bill told me that my check engine light was engaged (it was not - it was a service light for wiper fluid) and subsequently failed inspection. I was charged for services that I did not ask for or need - some of which (fluids topped off) were not ever performed. Absolutely the worst service I’ve ever received.
• BH

  Barbara Hille

  May 30, 2026
  5.0
  Store Manager, Bill Michaels, was able to squeeze me in on a busy Saturday after a flat tire on the Turnpike. His workman, Tychi, did an excellent job after agreeing to stay longer than the end of his regular shift. Both of them were the answer to my prayers! Thank you, Bill and Tychi!

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