Scott Volvo Cars Allentown

Reviews

• DG

  Denise Gomez

  1 day ago
  5.0
  Customer service was awesome, after purchasing my wipers they actually put them on for me. I was so happy. Thank you gentleman
• LF

  Lucas F.

  Sep 14, 2026
  1.0
  VOLVO OWNERS BEWARE: Customers should document their vehicle carefully before having it serviced here, especially if you didn’t buy it from Scott! I brought my recently purchased 2018 XC90 with 59,000 miles to Scott Volvo on 8/24 for a Check Engine light. I had purchased it from a NY dealer just two days earlier. I have also previously been a Scott customer through Scott Mazda. Scott diagnosed an O2 sensor for $230 and quoted approximately $900 to replace it. The selling dealer offered to perform the repair as a courtesy, so I declined Scott’s repair and picked up my vehicle. When I got home, the hood would no longer open. It had worked perfectly two days earlier. One side was also visibly pushed down toward the bumper/headlight, and the weather seals under the hood were displaced. I immediately contacted Scott and returned the next day. They quoted me over $800 to repair the hood latch and denied responsibility. When I asked for Service Manager Ted, his introduction to me was essentially, “I’m not paying for that hood latch.” Ted insisted his technicians couldn’t have caused it. I asked whether they could review available camera footage from the service area. He acknowledged he had NOT reviewed footage and declined to do so because he trusted his technicians. Most concerning, he told me he’d be more willing to cover it if I had purchased the vehicle from Scott, but wouldn’t because I bought it elsewhere and they didn’t know its history. Regardless of where I purchased my Volvo, I paid Scott Volvo to service it and expected it returned in the condition I brought it in. After considerable back and forth, Scott agreed to cover some labor while I paid for parts. Additional parts were then deemed necessary, and I ultimately paid about $381 toward repairing a hood/latch problem that appeared immediately after my first visit. During this conversation, Ted also made the unbelievable comment that even if he covered the repair, “how am I going to know you won’t do this every time you’re in here?” As a previous Scott Mazda customer, being treated as though I were trying to scam the dealership for asking them to take responsibility was insulting. Unfortunately, it gets worse. Scott needed to access/remove the bumper area during the hood repair. After getting the XC90 back and allowing it to dry from their car wash, I discovered NEW damage in the same passenger-side area where they had just worked. The bumper now protrudes and appears improperly secured, there’s a new hairline crack along the bottom of the headlight, and the headlight washer nozzle on that side no longer retracts properly because of the bumper alignment. So my experience was: Vehicle enters Scott → hood/latch problem appears → Scott denies responsibility → I pay ~$381 toward the repair → Scott works around the bumper → vehicle comes back with additional problems in that same area. Mechanical parts can fail unexpectedly. I was initially willing to consider that possibility with the latch. What I cannot accept is physical damage appearing immediately after work in the affected areas, followed by management refusing to seriously investigate what happened. At this point, I want management above the service department to review this situation and any available footage, refund the ~$381 I paid toward the hood repair, and cover the reasonable cost of having the subsequent damage assessed and repaired elsewhere. After getting my vehicle back with additional damage following the first repair, I do not trust Scott Volvo or any Scott dealer for that matter to perform further work on this vehicle or my Mazda, even if it was for free.
• SS

  Sarah Smith

  Sep 3, 2026
  5.0
  Ivan made the process of purchasing a new car very smooth and stress-free. I definitely recommend going here!
• CC

  ClimbBun

  Jul 24, 2026
  5.0
  They have amazing service here! I came to get some repairs done, and my car had baked-on washable paint. I tried scrubbing it myself and it was really tough to cone off. The team washed my car and scrubbed off the paint for me without damaging any of my car paint. All was done complimentary. They take care of you well at this place.
• DM

  Donovan Mattole

  Jun 11, 2026
  5.0
  Here's an email, verbaitum, that I just sent to the Scott Volvo Sales Manager - I think it speaks to why I'm giving them 5 stars ----------------------------- Richard Berkheimer— Wow. I don’t even know where to begin. What you and your team did today went far beyond anything I could have expected, and I feel compelled to make sure you truly understand the impact it had. Earlier today, I was scheduled to be a guest speaker on a McLean & Company webinar with hundreds of CHROs from around the globe. It was a highly anticipated session—heavily promoted, high stakes, and an important opportunity for me to represent both myself and their organization. With about 40 minutes to spare, fully prepared, I stepped out briefly to Madle’s Ace Hardware just five minutes from my home. When I returned to the car—with only 20 minutes before going live—my brand-new Volvo EX30 Cross Country would not unlock. Not with the key fob, not with the key card, nothing. My phone was locked inside the car. I was completely cut off, with no way to call anyone, no way to alert the organizers, and the very real possibility that I would simply not show up to a global event that hundreds of people were already joining. The panic was immediate and overwhelming. In a last-ditch effort, I got a ride home and, with only minutes to spare before the session began, I called your front desk from my iPad with Wi-Fi calling. I explained the situation as quickly as I could, knowing I wouldn’t be able to stay on the phone and the event was literally about to start as I was speaking. I shared my wife’s number and hung up, hoping—honestly, not expecting—that somehow, someone might help. I knew this wasn’t your responsibility. This wasn’t your problem to solve. And yet—you solved it. What happened next speaks volumes. Someone from your team contacted my wife. Someone came to my home. In the middle of my presentation, during a brief pause, I opened the door to find a member of your team standing there—calm, focused, and ready to help. With total professionalism, he simply said, “I need your keys—we’re going to take care of this.” In that moment, the wave of relief I felt is hard to put into words. I went back to my session and didn’t hear another word until hours later, when my wife told me, “Scott Volvo took care of it—your car is in the driveway.” And sure enough, when I stepped outside at 5:30 PM, there it was—perfectly parked. My phone and keys were carefully placed on the porch. Richard, this is extraordinary service. Not expected. Not required. But delivered anyway. You and your team didn’t just help—you went out of your way, over a meaningful distance, to step in during a moment of real urgency and make sure your customer was taken care of. That level of ownership, responsiveness, and care is incredibly rare. We’ve purchased three cars from you over the past five years. After today, there’s no question—you have customers for life. Thank you for what you did, and please extend my sincere gratitude to everyone involved. This was truly above and beyond. Thank you, Donovan

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