Enterprise Rent-A-Car

Reviews

• DV

  Dennis Vanin

  3 days ago
  5.0
  Very helpful patience, friendly, quick to get me in and out.
• GS

  Greg Santarelli

  4 days ago
  5.0
  I rented three different vehicles from this location in the past month and could not be more satisfied. The team here is very helpful and professional, and puts the customer first. The cars are clean and presentable, and I’ve encountered zero issues with them throughout my rental period. I appreciate your team partnering with me during a tough situation, and making it easier on me and my family. Thank you again!!
• AC

  Amber Cassel

  Sep 16, 2026
  1.0
  HORRIBLE CUSTOMER SERVICE Reserved a vehicle, drove over an hour to get there just to be told ‘sorry we don’t have anything’ by an extremely rude young man! Definitely would not recommend! Go to Hertz you won’t be disappointed!
• LG

  Lisa Gower

  Sep 11, 2026
  1.0
  So when you first walk in you are greeted with a lovely gentleman who was sweet and kind, then he needed a helper whose named i heard as Matt, that is where customer service goes to die. They, despite a reservation did not have a car for me and I had no ride to any other location , when informed of this, Matt was so lovely to interject with Immediate attitude saying if he could buy a car and rent it to us he would but otherwise we are out of luck, well, thank you Matt. I will make sure your corporate office knows how much care you have for your job... kindness is not hard , my guy.
• SP

  Sianie Pratt

  Sep 1, 2026
  1.0
  Dear Matthew and Employees I have usually had a good experience with this Enterprise location, which is why my experience on August 28th was extremely disappointing. I had made a reservation for a vehicle a week in advance and received confirmation from Sarah that the vehicle was available to bring my ID FOR PICK that usually mean you got the vehicle am I right or wrong? This was not the first time this has happened to me either I have now experienced a situation where I confirmed a vehicle, arrived at the location, and was told the vehicle was not available approximately three or four times before this incident. When I arrived on August 28th, I spoke with the Branch Manager, Matthew. Unfortunately, the customer service I received from him was unacceptable. I was essentially told there was nothing he could do for me regarding the vehicle I had reserved. I understand that things happen with inventory, but the way the situation was handled was extremely dismissive. I was not rude or disrespectful to him, nor did I curse at him. I was simply an understandably frustrated and unhappy customer because I had made a reservation in advance, received confirmation, with an employee discount and still could not get the vehicle I had reserved. What makes the situation even more frustrating is that there were approximately four to five employees in the location, and I was the only customer there at the time. I genuinely do not understand why there was absolutely nothing that could be done to assist me or find a reasonable solution. I ultimately left walking with no vehicle and went to another Enterprise location, where they were able to provide me with exactly what I needed using my employee discount. In which Matthew refused to give me apparently my discount was way too good for a luxury vehicle. But clearly, a solution was possible. I have already called to make a complaint and sent an email to Customer Service, and as of now, I still have not received a response or had anyone contact me regarding my complaint. I also want to be honest that the way I was treated made me question whether there was another reason I was being treated differently. I cannot say for certain what Matthew’s intentions were, but as a customer, I left feeling dismissed, unsupported, and treated unfairly. Enterprise since I am now taking the time to leave this review, I would appreciate someone from Customer Service actually contacting me to address what happened on August 28th. I have already attempted to reach you directly and have received no response. I expected better from Enterprise, especially as someone who has generally had positive experiences with this location in the past.

Frequently Asked Questions About Enterprise Rent-A-Car