Enterprise Truck Rental

Reviews

• MH

  Michael den Hartog

  Jun 27, 2026
  1.0
  As a professional pilot that constantly travels, both a Hertz Presidential and an Enterprise Platinum member, this was by far the worst rental car experience I have ever had. I arrived at the Hobbs Airport on Friday evening at 9:00 for my 9:30 PM reservation. By 9:20 PM I was already on the phone with Enterprise customer support because the rental counter was closed, despite the posted office hours indicating it should have been open. I had arrived on time, yet there was no employee, no note, no phone call, and no explanation. Hobbs has extremely limited transportation options, so I was effectively stranded at the airport through no fault of my own. I called Enterprise support multiple times, escalated the issue to management, and was ultimately told I would have to wait for someone to respond—possibly not until Monday. Enterprise and Airport cleaning staff came and went, and I even checked the other Enterprise location where the cleaners were nice but of no help, there was simply no assistance available. I ended up spending nearly 10 hours waiting overnight without access to transportation, food, or any meaningful assistance. I was traveling with both a coworker and my minor daughter, making the situation even more concerning from a safety standpoint. When an employee finally arrived the following morning at 9am, I accepted a vehicle so we could continue our trip. What disappointed me most was that there was no apology, no acknowledgment that the reservation had been missed, no explanation, and no indication that anyone recognized how serious the situation had been. It was treated as though nothing unusual had happened. This experience not only damaged my confidence in this Enterprise location, but it also negatively affected my impression of Hobbs Municipal Airport, even though the airport itself was not responsible for what occurred. I sincerely hope Enterprise's corporate leadership reviews how this location is being managed. Customers who make reservations during posted business hours should reasonably expect the office to be open and staffed. Being left stranded overnight without communication or assistance falls far short of the level of customer service I have come to expect from Enterprise. I hope no other traveler has to experience what my family and I did. When traveling to Hobbs plan for problems as this location is not dependable, they have no Uber, or reliable/reasonable Taxi service.

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