Enterprise Rent-A-Car

Reviews

• BB

  Benjamin

  1 day ago
  5.0
  Use this one, they stay open late and will have a car for you if you have a reservation. I just listened to the Avis rep one booth over turn away like 10 people with paid reservations because Avis overbooked. Shout out to Carl for being very kind, helpful and patient.
• DY

  Daniel Yorba

  May 8, 2026
  5.0
  The people were very helpful and courteous to my family when my daughter left her airport in the return rental, they went and found it for us to retrieve them. Also, when we picked it up they were very helpful and knowledgeable with answering all my wife's questions.
• MB

  Michael Buchbinder

  May 6, 2026
  5.0
  Louis and Olivia really helped me out by giving me a free upgrade when I needed a USB port in the car. Thank you!
• AR

  Adil rashid

  May 6, 2026
  1.0
  Extremely disappointing experience with Enterprise Rent-A-Car. I rented an SUV (premium) through Costco Travel and specifically declined Collision Damage Waiver (CDW) because I already had my own insurance. However, Enterprise still added CDW without my consent and charged me nearly $400. When I raised this issue, they claimed I had “signed” for it, which is simply not true. Trying to resolve this has been even worse. Customer service kept redirecting me between locations instead of addressing the issue, and emails went unanswered. Since I recently moved from Albuquerque to Kansas City, they kept telling me to contact the original branch, which is completely impractical. What’s frustrating is that this isn’t even the first time. Just a few weeks earlier, I had another rental where extra charges were added, and only after insisting at return did an employee remove them. This shows a pattern. I even contacted Costco Travel, but Enterprise maintained their stance without properly investigating or resolving my complaint. Very poor transparency, questionable billing practices, and terrible customer service. I will not be renting from Enterprise again and would strongly caution others to carefully review their contracts before leaving the counter.
• MC

  Marilyn Carmichael

  Apr 20, 2026
  5.0
  I don’t often rent cars. Recently I needed one and I could walk to the Enterprise office so I chose Enterprise and had a good experience so when I needed to rent again I chose Enterprise again. I was not disappointed! Everyone I interacted with was pleasant and helpful. The early online check-in was wonderful and let us go right to the car. And lastly you had the specific car that I had asked for. All in all a wonderful experience and I will definitely choose Enterprise the next time I need a rental car. Thank you.

Frequently Asked Questions About Enterprise Rent-A-Car