Enterprise Rent-A-Car

Reviews

• JH

  JM H

  3 days ago
  5.0
  Excellent, simple, courteous, efficient and quick :-)
• JF

  Jerilyn Franchell

  5 days ago
  1.0
  Terrible! Staff is nice and working hard - but something's not right. Hours of waiting - even with an appointment. Everyone frustrated. they wouldn't say what the problem was, but I was told by my car body shop that it's always like that. The other Enterprise in town is great.
• MJ

  M. J

  Aug 21, 2026
  5.0
  "I’ve been renting from this location for several weeks now, and every experience has been incredibly easy from the start. Even when the office is packed, the team is amazing at managing the crowd, staying organized, and keeping things moving quickly. A special shout-out to Travis—I call him every Friday, and he consistently takes great care of me. He is professional, extremely kind, and always goes above and beyond to help. If I could give him a separate review for every call I’ve made, I would! He truly deserves a raise for his dedication. Highly recommend!"
• JG

  J. Grant

  Aug 21, 2026
  1.0
  Update: It has now been 24-hours, no response. Unless the below auto generated message, "check the useless Customer Support" web page is supposed to be responsible care (NOT) - like pointing out a lake 1,000 miles away to a dehydrated person, on foot, like me - stranded. The Customer Service is very poor - see Consumer Affairs page, it's 10:1 UNFAVORABLE REVIEWS, pretty telling. Enterprise Car Rental just continues to disappoint. Terrible Experience!!! Misinformation from the two male Reps. No help from NM Reg Mgr (Alex). Left stranded. No help from Corp Cust Srv (still waiting on callback 4-hrs?). No help from local staff who screwed-up. Besides, having no car on site - their second misstep. Upon being told in-person, 2-months earlier, that a Debit Card was now accepted, but failed to mention only using a NM DMV ID - but in this case, completing a Corp Advantage Pgm join, a pre-reservation, pre-pickup App, their accepting the Card, Driver ID, Insurance all valid/active (prior confirmed in their system) - no bueno? Would not complete the transaction, while I'm standing there with an 8-hr trip ahead, appoints preset, family expecting me and zip. No car - either on site, or allowed "per policy" now way after the fact. Who does business like this and lasts? Hopefully, they will be literally driven out of business. Oddly, local NM Hotels "reject locals" with NM Driver IDs, since they are problematic - what a joke of an environment, maybe call out the National Guard (for a third time) to get things straightened out? Will never do business with this group or Enterprise again. Done. Note: At short notice, AVIS / Budget had a 3-person waiting list for today, now 4 - no thanks to Enterprise mess and pathetic mishandling all of their own doing. From Corp to local, they are failing to serve the customer - shame on them.
• FB

  Frances Barnes-Provencher

  Jul 25, 2026
  1.0
  Had to wait almost two hours to pick up the vehicle, there was only 3 people ahead in line. Employee was very polite, but appeared to be the only one there. On returning the vehicle there was a massive line, only the same employee visible, and I did not have the ability to wait another two hours or longer to return the vehicle. I located the employee and gave him the keys, as I could not locate the drop box, confirming that the return would be processed, as I had to leave urgently. I still have not received the receipt and the hold is still showing on my card. Tried to call the location today, I was unable to get through on the phone after over an hour without anyone picking up the phone two seperate times. Do not rent from here.

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