Enterprise Rent-A-Car

Reviews

• AR

  Alexandre Roupinian

  Jul 17, 2024
  1.0
  This location has a terrible track record with providing vehicles for our company. Reservations made 3 weeks in advance by us have had to be cancelled 24 hours before pick up because of inventory issues. This is not the first time this has happened. Olivia, the manager for this location could not explain how this could occur since our reservation has been on her radar for weeks!! If you are depending on a rental of a mini van or larger from this location, do not be surprised if they do not have a vehicle for you when you arrive.
• GS

  Greg Sieglinger

  Dec 7, 2018
  1.0
  Awful place to rent a car. Had my car in a body shop for almost a month with insurance. The rental vehicle they gave me had over 40,000 miles and at one point had the check engine light come on. When I called to let them know I was dropping the car off at the auto body shop they said that’s fine. I later get charged $51 from them. I call and talk to “Mackenzie” and she gets it cleared up and refunds my money, telling me it’s all set. A month and a half go by and yet another charge for $51 posts to my credit card. I call corporate and get told to call the local office. I spend 15 minutes on hold before I talk with a person there. She is by herself, she sounds relatively new, I explain the situation. She calls her manager “Sarah” who then calls me. Sarah informs me that she will refund the charge for 1 day of rental service but I’m still responsible for $21. Very poorly run business, especially after listening to their hold message for 15 minutes telling me they treat people how they should be treated. Thanks, but I’ll walk next time!

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