Safelite AutoGlass

Reviews

• JM

  J. M.

  2 days ago
  1.0
  I scheduled a window repair with Safelite on August 4 and experienced repeated cancellations and rescheduling for nearly a month. My first appointment was canceled shortly before the scheduled time because I was told the glass had broken. I rescheduled, but the next appointment was also canceled at the last minute for the same reason. I was subsequently scheduled for August 22 and then August 29. My insurance company contacted Safelite Solutions, and during a three-way call, I was specifically advised that Safelite had my appointment scheduled and had the glass needed for the repair. On August 28, the day before my August 29 appointment, I called because I had not received confirmation. I was then informed that the appointment had again been canceled because the glass was not in stock. By that point, I had been given five appointments that Safelite was unable to fulfill. I also experienced difficulty obtaining assistance. I was referred between the Andover, MA and Nashua, NH locations and made multiple attempts to contact someone regarding the issue without receiving a response. I ultimately contacted Safelite Solutions directly. A manager from the Nashua location eventually contacted me and advised that there was nothing further they could do and that the earliest the glass was expected to be available was September 14. I understand that supply issues can occur. However, repeatedly scheduling appointments when the required glass was unavailable, providing conflicting information, and not communicating cancellations in a timely manner resulted in significant delays and inconvenience. After nearly a month, I canceled the repair and will be using another provider. Based on this experience, I would not use Safelite again.
• JV

  Judith Vanzilen

  6 days ago
  5.0
  Fast and easy. Windshield replaced in my driveway. Booked online, no phone calls to make. Tech on time and knowledgeable. Work done quickly and efficiently. I’ll call them again if I ever need another windshield repaired or replaced!
• AM

  Ashley McGonigle

  Aug 23, 2026
  5.0
  I have used Safelite many times and I have always been very satisfied with there technicians and never had any issues with there installations. There quality always remains consistent. I had a particular technician this time named Jamie who was super personable, knowledgeable and did a phenomenal job. He was quick while maintaining a very high quality of service. I got my windshield changed, cabin filter changed, new wipers and the water repellant treatment done. He even took the time to take off my oil sticker off the old windshield showing when I needed my next oil change and put it on the new windshield which no technician has done before. The water repellant treatment was so impressive because even with the slightest drizzle it beads right off. This was the first time I got it and I love it. Over all 100% happy with them every time.
• LS

  Len Sheppard

  Aug 13, 2026
  5.0
  Great customer service! Jerod was my technician and he went above and beyond to assist me! I had a rattle near the windshield that had existed prior to the windshield replacement and continued afterwards. Safelite had no responsibility for the issue as it was pre-existing, but Jerod had me bring the car back in the next day and he diagnosed the problem for me, after two others had tried and failed. He squeezed me in between other jobs at no cost and made a big fan!
• NV

  Nick Violette

  Aug 7, 2026
  1.0
  Got a confirmation this morning to my email for windshield replacement. They do not do mobile service there, so I had to drive to the location with my badly cracked windshield. I arrived to my appointment to be told that they tried to contact me, but couldn’t reach me because my number was bad (987 instead of 978). My mistake, but I did find it shocking that they couldn’t figure this out as it is a very common area code around here. I was pretty upset to find out that they apparently received a cracked windshield and wouldn’t be able to get another one for at least another 5 days. The only other attempt to contact me was via email, at 11:30 for a 1:00 appointment. I had budgeted for about 3ish hours for the service, so I took the day off from work as they do not do mobile service. Incredibly frustrating considering I received a confirmation for the service this morning. Was hoping to have this taken care of quickly as it is dangerous and nerve wrecking having to drive with a large crack. Waste of a whole day and I am no better for it.

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