Safelite

Reviews

• BB

  BoutiqueKDF

  4 days ago
  5.0
  The entire team from start to finish is highly respectful to your Needs and timeframe that you have with your busy set schedule. I would do business with them over and over again and I highly recommend them to anyone and everyone. I especially like The windshield treatment on my glass. It happened to rain today and I couldn’t believe how wonderful the range of sheets right off and the glasses is crystal clear
• JD

  Jill Dustin

  Oct 8, 2026
  5.0
  Thank you for replacing my windshield. It was done quickly, efficiently and accurately.
• CF

  Charles Falangas

  Sep 27, 2026
  5.0
  Wonderful service, very quick and efficient
• KM

  Keith Manheck

  Sep 25, 2026
  5.0
  Yeah I took a stone off route 3 in Massachusetts thanks to their continuing construction and it basically put a crack in the windshield. Went online with State Farm which is my insurer and they basically steered me towards Safelite which I've had before. So I'm very familiar with you guys and you guys came out there it was over and done with in like less than 2 hours. What can I say? You guys really know your job. Excellent work guys
• JM

  J. M.

  Sep 1, 2026
  1.0
  I scheduled a window repair with Safelite on August 4 and experienced repeated cancellations and rescheduling for nearly a month. My first appointment was canceled shortly before the scheduled time because I was told the glass had broken. I rescheduled, but the next appointment was also canceled at the last minute for the same reason. I was subsequently scheduled for August 22 and then August 29. My insurance company contacted Safelite Solutions, and during a three-way call, I was specifically advised that Safelite had my appointment scheduled and had the glass needed for the repair. On August 28, the day before my August 29 appointment, I called because I had not received confirmation. I was then informed that the appointment had again been canceled because the glass was not in stock. By that point, I had been given five appointments that Safelite was unable to fulfill. I also experienced difficulty obtaining assistance. I was referred between the Andover, MA and Nashua, NH locations and made multiple attempts to contact someone regarding the issue without receiving a response. I ultimately contacted Safelite Solutions directly. A manager from the Nashua location eventually contacted me and advised that there was nothing further they could do and that the earliest the glass was expected to be available was September 14. I understand that supply issues can occur. However, repeatedly scheduling appointments when the required glass was unavailable, providing conflicting information, and not communicating cancellations in a timely manner resulted in significant delays and inconvenience. After nearly a month, I canceled the repair and will be using another provider. Based on this experience, I would not use Safelite again.

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