Merchants Auto

Reviews

• MM

  Mary Malone

  2 days ago
  5.0
  I had the best experience! I came and James helped me and I walked out with a very nice car. This is a great place to grab a car, it's very comfortable place to hang around while you wait for all the paperwork. James was very easy to work with, honest,caring, and not pushy. I would recommend James to work with, although looking around there are nice people all over this place. Come buy a Car!
• AH

  Alicia Hatfield

  5 days ago
  1.0
  I will not go back. Called on Monday to see if the vehicle I was interested in was available to test drive, I was told yes it was & made an appointment to come in to see it later that day. Once I drove 40 minutes there, I was told the vehicle was in the shop & I couldn’t see or test drive it. They immediately brought out a totally different vehicle that I wasn’t interested in that was more expensive & had 20,000 more miles on it. They then wanted me to buy the vehicle without even seeing it because they told me they don’t hold vehicles for people, which I understand but I was not comfortable buying something without seeing or driving it first. I also was supposed to get a phone call when the vehicle was done being serviced & never did. Now they sold the vehicle to someone else & I wasn’t even informed until I called to inquire about it. Also before leaving when I asked the salesman what I would be getting for my trade in, he said “you can go ask him, he has 6 customers in front of him right now” which I found to be rude especially because he was just in communication with the finance guy.
• CR

  Cindy Rae

  6 days ago
  1.0
  I purchased a 2019 Nissan kicks at Auto fair Honda in Manchester NH on August 11th and had the worst experience ever with a dealership!!! Now it has been over 1 1/2 months after trying to return the vehicle twice the situations have not been resolved to my satisfaction. After everything they put me through with this car! The revolving managers were not on the same page at any point during the entire process, and that’s after driving back there five times or six even to try to get things resolved to my satisfaction. Believe me, I am nowhere near high maintenance. But what I requested and then demanded after all of the problems I had with this car having to keep bringing it back and trying to return it twice as I’ve already stated. I will have to take further action. That includes completing my complaint with the Better Business Bureau and accessing every social media platform. I can to relay to anyone and everyone accurately and honestly how horribly I was treated and ignored. I purchased the 2019 Nissan kicks and had nothing but problems with it having to return to the dealership six times without satisfactory resolution, They would not even let me return the car within the 30 days? The first time I even had the car washed, vacuumed and detailed to return it. The manager at the time asked me what it would take to keep me in the car when I told him I wanted the sway bar and links replaced and two years added to the warranty after all the problems I’ve had with the car and the dealership management, The manager asked me what it would take to keep me in the car I told him after the other problems with the car they did fix, and when they refused to fix, again certified preowned? That I wanted my mechanic to go over the car from top to bottom and I wanted to make sure it passed inspection. It did not. Obviously, they did not care that the car kept sputtering stalling at red lights sputtering when trying to speed up getting on the highway, that they somewhat fixed but refused to replace the parts my mechanic said were bad and that they would fail and it was a safety issue! I went back to Auto fair Honda 6 times. I am beyond dissatisfied. I am infuriated with them, and I would not recommend them to the devil himself! Certified preowned cars should not have this many problems. And I should not have had one problem with their immediate and complete resolution and very reasonable requests if they wanted me to keep the car! But again, they wouldn’t even let me return it and I tried to return it twice well within the 30 days. I will now proceed with finishing my complaint with the Better Business Bureau, I will reach out to the Attorney General‘s office as well as every social media platform I can with this information as well.
• MD

  maxwell deveau

  Sep 26, 2026
  1.0
  Sales person was great leading up to appointment helping me get pre-approved and find the right vehicle. However when I arrived to the dealer at my 1pm appointment it took almost 30 minutes to even get a test-drive in, sat around another 1.5 hours for finance, and currently over an hour for "their insurance guy" which sounded like it was an in-house rep but no its some 3rd party company. Inexcusable for a pre-qualified appointment for a vehicle to take OVER 3 HOURS. Again hats off to the sales rep for getting the process STARTED but the rest of the operations has failed and left a frustrated client waiting around for an underterminable amount of time. Waste of time
• RR

  Ryon Robinson

  Sep 25, 2026
  5.0
  Great customer service! Brenden made me feel welcome from our very first conversation on Facebook all the way through signing the contract. My credit score wasn’t the best, but he was able to get me approved for a 2022 Audi Q5 with a minimum down payment. He communicated very well, was always available when I had questions, and made the entire process easy and stress-free. I drove away in my new car less than three days after getting approved! I highly recommend this family-owned business to anyone looking for a great car-buying experience. Thank you, Brenden, for all your help!

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