This was my very first time ever getting a car wash, and I had so many questions. I didn’t know what to expect or how anything worked, but Jamie, the manager at Zips, was absolutely amazing. She welcomed me with such a kind attitude and patiently walked me through every single step. She explained the different wash options, showed me how to drive in, and made sure I felt totally comfortable the entire time. Even when I asked what felt like a hundred questions, she never made me feel silly or rushed. You could tell she really cares about the customers and takes pride in making sure people have a good experience. After the wash, she even noticed a small spot on my back window and took the time to clean it herself, which I really appreciated. The place was clean, the vacuums worked great, and everything just felt smooth and easy. I left feeling like my car had never looked better. Jamie truly went above and beyond, and because of her, I signed up for the Unlimited Wash Club before I even left. She made my first experience such a positive one and I will absolutely be coming back. Zips is lucky to have her, and I hope she gets recognized for how great she is at her job.