Valvoline Instant Oil Change

Reviews

• CC

  Changlong Cui

  5 days ago
  5.0
  I had a great experience getting my oil changed at the Valvoline on North Rock Road in Wichita. The service was quick, and the team was professional and knowledgeable. I appreciated how thorough they were in checking my car’s overall condition while completing the oil change. Fast service and attention to detail—I would definitely recommend this location!
• JG

  Jeanna Grose

  6 days ago
  1.0
  I went here to get an oil change, and shortly after leaving, I heard a sudden scraping noise. I stopped immediately, about 0.4 miles from the shop, and checked underneath my car. I discovered that my skid plate was hanging on by only two bolts. I called the shop, and they told me the manager wasn’t there and that I would have to wait. After waiting, they called me back and told me I would need to drive back to the shop. I was uncomfortable doing this because I was worried the skid plate would come off while I was driving, especially since the open side was facing the direction I was traveling. Despite my concerns, they refused to come out and help me. During the short drive back, one of the two remaining bolts came off, causing the skid plate to flip around underneath my vehicle. I pulled around to the back of the shop and waited about 10 minutes before anyone greeted me. When they asked me to pull into the shop, the skid plate finally came off completely. A van had pulled up behind me, so it took the employees a few minutes to locate the plate. They reinstalled it without giving me a chance to inspect it first. They assured me that neither the skid plate nor my car had been damaged, but all the bolts had ripped out, and the skid plate had completely fallen off. I find it hard to understand how this could happen without any damage occurring. I also didn’t appreciate being told that the skid plate wasn’t important. This is my 2020 Toyota, which I recently paid off, and I take pride in taking care of my car. What bothered me most was the lack of concern they showed throughout the situation. I trusted them to perform a simple oil change, but instead, I left with a problem that could have caused further damage or created a safety hazard. In the end, all they offered to make things right was a coupon. I expected much better customer service, accountability, and concern for my vehicle.
• DA

  Daniel Archer

  Oct 6, 2026
  1.0
  I was in line and they told me itll be about 20 minutes. Another car pulled in behind me about 5-8 minutes after I got there, when a spot came open they let the car who came in after me go in first. Its not a big deal but when its a first come first serve policy I dont like seeing people who came in after me ho first.
• DM

  Dana Molden

  Oct 6, 2026
  5.0
  This is an awesome oil change shop! Everyone was very friendly, and they had an efficient and careful approach to making sure everything got serviced professionally! Definitely will go there from now on with both of our cars
• EG

  Erricka Gray

  Oct 2, 2026
  5.0
  First and foremost, I just want to thank Cade, the store manager Jason, the senior tech, Damian, the senior Tech and Matt, the tech for the outstanding character!!!!! For me to be a woman and mother of a male this the character that was displayed is what I consider the true meaning of Men!!!!! Thank you gentlemen so very much!!! With much love from Derricka and Carrson Gray! 🥰❤️❤️❤️❤️