Enterprise Rent-A-Car

Reviews

• NN

  N.G. Narvais

  2 days ago
  5.0
  Service is getting better each time I use them. Likely my vehicle rental people.
• CS

  Cody Schott

  May 9, 2026
  1.0
  They were supposed to pick me up from an insurance claim and didn’t. Also they didn’t answer the phone
• DF

  Diane Fox

  May 6, 2026
  5.0
  Very efficient and friendly service. They made it easy.
• SK

  Sequana Kimbrel

  May 4, 2026
  3.0
  Update: Still no contact or resolution! I have been an exclusive Enterprise customer for over ten years for both business and personal travel and I want that context to frame this review fairly. In the last few weeks alone I have rented three vehicles. On my most recent weekend rental May 2-3 the vehicle was dirty inside and out and smelled strongly of cigarette smoke. The representative acknowledged the condition at pickup. Thomas at the return location applied a $20 credit and handled the situation professionally — that is appreciated. I also have an outstanding dispute with Enterprise corporate regarding erroneous TollPass charges on a separate rental — duplicate charges within seconds at the same toll locations, a charge on the same road twice in one day with no return trip, and a $9.90 convenience fee never disclosed at the counter. I contacted both the Oklahoma Turnpike Authority and Kansas Turnpike Authority directly and both confirmed the charges are inconsistent with my trip. That matter is unresolved. I genuinely enjoy renting with Enterprise and the KIA X5 I had on another recent rental was excellent. I am hoping corporate resolves these issues in a way that reflects the loyalty of a long term customer. I will update this review accordingly.
• ML

  Matthew Longwell

  Apr 25, 2026
  1.0
  Terrible service. The salespeople lie and bait and switch customers. Make them wait like hostages and then never provide a vehicle. RUN!

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