Budget Car and Truck Rental

Reviews

• BJ

  Brett Johnston

  May 13, 2026
  5.0
  Scheduled my pickup at 3pm, then plans changed and called a few days prior to move it up to 9am. Changes were made quickly without issue. Chuck was there during pickup and drop off and was swift and clear with the process. A bonus was that instead of the sedan that I reserved, I ended up with a Mustang. Might not have been that great if I was planning on needing the space, but I was happy to take a sportier option.
• BL

  Bobby Lang

  May 13, 2026
  1.0
  Canceled my rental without notification. Phone number doesn't work. Avoid!
• AK

  Alex Kretz

  Apr 23, 2026
  1.0
  I will do my best to convince anyone and everyone to not use this company. The lack of communication (ignoring 5 emails and a voicemail), the nickle and diming, and the overall terrible people is one of the worst experiences I’ve ever incurred in nearly 40 years. Charging 700 dollars for a rock chip, ignoring all emails while I go through insurance, not answering any phone calls, just terrible. If I can convince just a single person to spend the extra 15-20 on Enterprise/Hertz/anything else, then at least I will feel somewhat better.
• FP

  Frank Paradise

  Jan 7, 2026
  1.0
  On 11/17/2025 at 11:50 am, I returned a car with no damage, verified by Manny during the walk around at drop off. The car was immediately taken to Jiffy Lube and had an oil change. The car was picked up and cashed out at 12:31 pm. This was verified by staff at the Jiffy Lube. At 2:17 pm, I received a call from Manny stating that he had just noticed damage to the vehicle while washing the windshield. Supposedly, there was a crack at eye level, driver's side, which was somehow unnoticed during the walk around, and both times he was in the car driving it to and from Jiffy Lube. Now, Budget is trying to collect $832 from me for the replacement of the windshield that I had nothing to do with breaking. I have rented from this location a number of times. Usually, the service is adequate for a low-end budget rental company. Chuck, the manager of the location, is normally a breeze to work with. In fact, he is the one who told me the car went to Jiffy Lube as soon as I dropped it off, which prompted me to call them. The cars were clean, and you usually got the type of car you requested.
• JJ

  Jon Johnson

  Mar 28, 2019
  1.0
  Rented a car from here and returned it on Friday. The lady checked over the car and said everything looked fine and gave us a receipt and we went on our way. Received a call Monday afternoon that they found a chip in the windshield. It was so far down the windshield it was in the black. They charged us 45 dollars to fix it even though the car was cleared 3 days prior. I tried to contact the general manager to dispute the charge as I was told he’s the only one that could dispute charges only to get voicemail every time. I left 5 voicemails over 2 days and never got a call back from him. Save yourself the headache and look elsewhere.

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