I want to give a HUGE thank you to Shara and Oscar at Les Schwab in Rexburg. 🙌🏻
I ended up with a flat tire on the highway and, believe it or not, had never had to change a tire myself. My dad has been a mechanic my entire life, so I’ve been pretty fortunate in that department! Nothing like learning for the first time on the side of the highway. 😅 By the time I made it to Les Schwab, I was already stressed and a little panicked.
When I arrived, I was told it would probably be around two hours. They were incredibly busy, and I completely understood. It was right after Labor Day weekend and we’re getting close to winter tire season, so I can only imagine what their workload looked like.
After about 2½ hours, I came back and asked for an update because I had to work in Driggs in about an hour and a half. I wasn’t upset about the wait at all. I simply needed to know whether I should start making other arrangements. Unfortunately, the gentleman I initially spoke with was pretty dismissive and made an already stressful situation more frustrating.
Then I spoke with Shara, and the entire experience changed. She was incredibly kind, patient, apologetic, and genuinely seemed to care that I was stressed and needed some direction. She didn’t make me feel like an inconvenience for asking questions. She simply listened and tried to help.
Oscar took care of my vehicle and was equally wonderful to work with. He got right on it, explained what was going on, and their recommendation was spot-on without trying to oversell me anything. That meant a lot.
I’ve always tried to keep my tire business local in Teton Valley, but Shara and Oscar earned my future business through the way they treated me when I really needed some help. I’ll be coming back to Rexburg for my new winter tires, and I hope they’re the ones helping me again!
Businesses get busy. Wait times happen. What I remember is how someone treats you when you’re stressed and need help. Shara and Oscar showed patience, compassion, professionalism, and genuine customer care, and that completely turned my experience around. Thank you both! ❤️