Treasure Valley Subaru

Reviews

• GG

  Gisele García

  1 day ago
  5.0
  I had been shopping around for a few days for a vehicle after being in an accident and from the moment I walked into this dealership, the experience was nothing but positive. Everyone was kind, knowledgeable, outgoing, and professional. Forrest was the salesperson who helped me, and he made the entire buying process so easy and comfortable. Talking with him felt more like talking to a friend than a salesperson which made such a difference in my experience. He took the time to listen to what I wanted in a vehicle and made sure my needs were being met without ever making me feel pressured to buy. That really stood out to me, especially after visiting other dealerships where the experience and atmosphere were very different. Nathan in the finance office was also incredibly helpful and made the paperwork and signing process quick, easy, and stress free. He answered all my questions and made sure everything was straightforward. From start to finish, the customer service was excellent, and I truly appreciate how welcoming, helpful, and genuine everyone was. I’m very happy with my experience and would absolutely recommend this dealership to anyone looking for a great car buying experience!
• HI

  Haley Imerson

  Oct 6, 2026
  5.0
  We had a great experience purchasing a used car from Treasure Valley Subaru! Dylan, Sam, and Nate were all fantastic to work with. From start to finish, the process was straightforward, transparent, and genuinely stress-free. We really appreciated that there was no pressure or attempt to haggle us. Everyone was upfront and straightforward about the pricing, which made the entire experience feel honest and refreshing. Dylan, Sam, and Nate also worked really well together as a team to make sure we were taken care of and happy throughout the process. It’s clear that customer service is a priority here, and we would absolutely recommend Treasure Valley Subaru to anyone looking for a positive car-buying experience. Thank you, Dylan, Sam, and Nate!
• DY

  Dharanitha Yerikalareddy

  Oct 5, 2026
  5.0
  I had such a great experience at the dealership, and I especially want to thank Michael Crowley, the Sales Consultant who helped me. Michael was extremely patient and genuinely helpful throughout the whole process. I had a specific budget and a few things I was looking for, and he was so quick to search through the options and find cars that actually fit what I needed. He never made me feel rushed or pressured. He was patient with all my questions, helped me find the right options, and made sure I had the chance to test drive the car before making a decision. What I really appreciated was how quick and efficient the entire process was. I never felt like I was sitting around waiting or getting delayed at any point. Everything moved smoothly, while still feeling like Michael was taking the time to make sure I was comfortable with my decision. The entire showroom team was also amazing. Everyone was friendly, welcoming, and willing to help, I truly felt that i already knew these people the min i entered the showroom, and they very very veryyy down to earth. You can genuinely tell when a team cares about their customers, and I definitely felt that here. The treasure valley subaru is the one i would definitely recommend everyone trying to buy a car. Michael truly deserves recognition for his patience, efficiency, and customer service. I’m really happy with my experience and would absolutely recommend him and the whole team to anyone looking for a car!
• RB

  Robert Bowdish

  Oct 1, 2026
  1.0
  Imagine your 87 year old mom comes to you in tears because a bunch of error lights pops up on her dash and she goes to Treasure Valley Subaru and they tell her it's going to be $9000 for a new wiring harness. So she called me (her son) and I came over to see the problem. After a brief visit at O'Riley's auto parts, they read the OBD code: P0172, bad MAF sensor. Having had this issue in my first Subaru years ago, I knew that it likely could be cleaned and work fine. So I cleaned it and had the parts store clear the code. Problem gone. So tell me that somehow I'm a better Subaru tech than one at TVS. What does that tell you about them? I say they are crooks. Watch out. They should be ashamed for trying to rip off an old lady. I'm VERY PO'd about this. She paid $250 for the "diagnosis" which should have been them cleaning the MAF sensor and calling it done. We would be happy customers now and not questioning their inegrity. Mom told me one of the reps told her that her car is very much in demand these days (it's the turbo version of the Forester). I think TVS tried to get my mom's car with this high estimate. With all the 5 star reviews, please explain this experience in a way that makes sense. I'll wait. Nope, not going to contact you for gaslighting. Thanks anyway. You of all people should know about common issues with Subarus. Dirty MAF sensors are very common. Did you not scan the OBDII port first thing? How long have you been in business? This is VERY clear to me and no amount of you trying to smooth it over is going to work. Best of luck ruining your business being shady. Lots of negative reviews similar to mine here. Maybe one day you will realize that trust makes a dealership and once it's gone you will probably never get it back. So to answer my own question: there is no way to explain this one away. You showed your hand. I only hope others check reviews before they attempt to do business with you crooks and get ripped off, too. Update: Rob, if you are willing to refund all of the $250 that my mom paid for the diagnostic, we will not pursue other remedies, such as contacting the attorney general's consumer protections division or other remedies that are available to us, and consider this matter closed. You may state your intentions here in your comments or call my mom at the phone number you have from the invoice of the work performed. She has the same last name as I do. The email on the invoice is incorrect. I await your response. Update 10/2: Thank you Rob for calling and talking to my mom. For those reading this review, Rob offered a full refund of the diagnostic fee and included a free tank of gas for our troubles. I have a couple of comments on this I would like to give: 1. Considering you are the GM, Rob and have been there for 6 years you say, you either know about this behavior from your diagnostic technicians or you don't. If you do, you jeopardize the entire business and possibly your Subaru charter (honestly, I don't know how that works exactly) and I think that is something you should really think about. If you don't know of this behavior of your team on the other hand, I would think that you need to look at firing those that are responsible. A serious error (if indeed that was the case) like this would show a tremendous failure of knowledge of your tech staff at the very least. Clearly whomever created the invoice/estimate should have been as skeptical as we were of this repair diagnosis. To let you know, I've contacted Subaru corporate to report this as Subaru has a right to know the quality of the services their name is tied to. I hope that this experience and whatever may occur as a result is an eye opener for you regardless of what the real cause of this egregious "mistake" was. Good luck. Edit 10/9/2026: So Rob did indeed refund the $250 diagnostic fee and will be filling my Mom's gas tank when she's ready to have it filled. I received an email from Rob apologizing again about having "failed" us. He gave no explanation as to how this gross error occurred. Caveat emptor.
• ES

  elizabeth secrist

  Oct 1, 2026
  1.0
  I was very dissatisfied with my experience. First, I want to say that our Salesperson, Dylan, was amazing. His Sales Manager was not. I purchased a 2020 Forester in September 2026. At the time, we argued extensively with the Sales Manager about the Forester's tires. We believed they were too worn; he insisted they met the standard, although he couldn't seem to find a tire gauge to prove his point. Two weeks later, a friend who owned and operated a full service tire sales and service center for 30 years cautioned me that the tires were not safe. He said the tread is about 4/32nd, and would not perform on wet roads or for winter driving. He stated I would need new tires before winter sets in. This friend is now retired so does not benefit, in any way, from his recommendation.

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