Valvoline Instant Oil Change

Reviews

• DW

  Derek White

  Jul 2, 2026
  2.0
  It’s All About Trust During a routine oil, oil filter, and air filter change, I saw the technician working on my truck drop a deep socket into the engine bay. (Note that he never told me he did it.) Then over the next 20-25 minutes, I saw him spend 10-15 minutes off and on using his pen flashlight to try and find that socket. I never saw him find it. When he called for a second inspection, I asked him, “Did you get it?” He asked what I said. I asked him again, “Did you get it?” He knew what I was talking about. And he said, “Oh, yeah, I found it. I promise you.” That phrase — “I promise you,” raised a red flag for me. I turned to my wife and mumbled, “That’s weird. Why would he have to ‘promise’ me if he was telling the truth? That made me more suspicious.” Interestingly enough, though I never said to him that I didn’t believe him, he seemed so determined to “prove” to me that he found it, that he went over to his tools, pulled out a regular-length socket, and brought it over to show me. He said he had found it and “got it with a magnet.” He also said that he ended up not needing it, anyway, so it wasn’t a big deal. I was still skeptical, because I was almost positive that it was a deep socket that he dropped in there. But I accepted that maybe he just grabbed the wrong socket from his tools, and that maybe he had found it without me seeing. The next day, I drove into a slanted driveway at the campsite where we were staying — 58 miles away from this Valvoline shop in Meridian, and I heard something that sounded suspiciously like that socket falling out from the engine bay of my truck. When I got out, lo and behold, I found a deep socket lying at the curb. (Yes, I still have the socket, and I’ll attach a picture when I find it in my trailer.) When my wife finally spoke to Jen, the shop manager (I was at work), Jen seemed quite concerned and said she would speak to the technician. She ended up refunding our $$ for the services, which wasn’t exactly the remuneration I was hoping for. What I really wanted was to talk to the technician myself, with or without Jen on the line, to let him know how much this incident upset me and why. This kind of thing is why I don’t usually take my vehicles to these shops. Because I was out of town and we had driven a LOT of hard miles, I broke down and decided to give this Valvoline shop a try. This incident has broken my trust with this technician, this shop, Valvoline, in general, all of these “quick oil change” shops, and, yes, the entire auto repair industry. Granted, it seems like this incident ending up being pretty innocuous. But imagine what COULD HAVE happened if that socket had dropped in the wrong place in that engine bay. We could be talking THOUSANDS of dollars in repairs. Finally, if this technician will lie to a customer about something as minor as accidentally dropping and not being able to find a socket, imagine what else he’s willing to lie about when something really important happens. So, I hope Jen really took care of the situation, and I hope this technician is “on notice” that this kind of behavior is unacceptable.
• JO

  Jayde Olin

  Jul 1, 2026
  5.0
  Jennifer and her team are amazing! So kind and knowledgeable. I appreciate not feeling like I am being sold everything on the list. My favorite location!
• RR

  Ralen

  Jun 28, 2026
  5.0
  10/10 service! Nathan did an amazing job at explaining my opinions and super friendly! Thank you to Nathan and his team for the awesome service!
• HC

  hannah cheek

  Jun 26, 2026
  5.0
  Had a great experience with the team I got to meet today, came in for an oil change on my Range Rover and throughout the whole process I was explained everything that was being done and they took great care of me and my car. Would 100% recommend with professionalism, time and communication. Jennifer was the manager that I had the pleasure to meet and she was awesome, it can be uncomfortable as a woman sometimes doing car things but didn’t feel like I was being upsold or anything. She told me the extras I might need/ be aware of and explained it all. I will definitely be coming back and all the guys (shoutout Isaac and Mario) who working were very thorough and professional as well!
• PF

  Paul Fletcher

  Jun 13, 2026
  5.0
  Out of this world customer service. Manager let me know they accidentally broke a clip on the bottom of my truck. They didnt have the part in stock and ordered it from O Reillys. They had the part delivered in a few minutes and had me back on the road super quick after they changed my oil.

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