Enterprise Rent-A-Car

Reviews

• JT

  Jeff Turner

  Oct 3, 2026
  5.0
  Kristy Wherry was amazing!!! I was in a horrible situation with car trouble. I coach youth soccer here in the valley, I was in between games and really needed a vehicle to get back-and-forth. She was very efficient and quick. Online reservations are terrible. The made a reservation for a car that was not available. I was very lucky Kristy was at the location I needed help.
• JS

  Joanna Schow

  Sep 21, 2026
  5.0
  Friendly and knowledgeable people that worked there. Everything explained and every question answered. The car looked brand new and was easy to drive. I especially liked the service they provided when I picked up my own car from the shop it was being fixed at so I didn’t have to worry about returning my rental car to the Enterprise location. They came and got it later.
• IS

  Ian Sharp

  Sep 18, 2026
  1.0
  Be aware: reservations are meaningless here. I booked a rental car for a family vacation at this location because the airport said they were sold out. I even called the day before the reservation to ask about being picked up at our hotel and was assured by Ethan that it wouldn’t be a problem and to call them whenever we arrived. Then, the day of our reservation, I get a voicemail while we’re on the flight that they don’t have any cars and that they might be able to get us something in the evening and asked me to call. When we landed, I called, and they said they were cancelling my reservation and could put me on a standby list if something came up and could maybe get me a car TWO DAYS INTO MY TRIP. The guy on the phone blamed the online booking system for over-booking even though I talked to Ethan at this office the day before and being over-booked was never mentioned. They also never officially sent an email cancellation -just told me on the phone, because I’m sure that impacts them in some way on the back end. I’ve rented through Enterprise for years even though they are usually more expensive because of the customer service, but this has made me reconsider- if reservations don’t matter then why bother using this company? Really disappointing for a company I’ve had great experiences with before.
• LA

  LUIS ACEVEDO

  Sep 14, 2026
  1.0
  Made me wait over an hour even though I had a reservation there were another 4 customers waiting
• AM

  Ashley Morales

  Sep 7, 2026
  1.0
  We will never get a car with Enterprise again. We rented a car to get us to Portland, OR from the DT Boise location for the car to break down three hours into our trip. We were stranded in the middle of nowhere and had to call local law enforcement to take us to the nearest motel. We lost out on our Airbnb and had to pay out of pocket for this seedy motel. The next morning they made sure to pick up the keys from us and then tow the car. They STILL have not reached out and asking how we got out of there. We had to essentially hitchhike because we didn’t want to miss our flight. After numerous phone calls we were able to get a partial refund. I had to call AGAIN to get the rest of the money that was owed to us. I would like to be reimbursed for the loss of our Airbnb and the motel but the branch manager in Boise REFUSES to call me back. I have been nothing but kind and patient but this is so frustrating. The way they handled the situation was extremely unprofessional and they did not regard our safety whatsoever. DO NOT RENT A CAR HERE BECAUSE THEY WILL LEAVE YOU STRANDED!