Enterprise Rent-A-Car

Reviews

• JW

  Jessica Williams

  4 days ago
  5.0
  Affordable, stress free, friendly and helpful staff
• KS

  Ken Summit

  Aug 22, 2026
  1.0
  The customer service experience from the moment I walked into this Enterprise location was absolutely unacceptable. The manager was not only rude and dismissive toward me, but I also witnessed employees openly disparaging potential customers during conversations amongst themselves. The level of professionalism was astonishingly poor. Unfortunately, the experience became substantially worse after I rented the vehicle. The vehicle leaked oil directly onto my brand-new driveway. When I contacted the location about it, the response I received was essentially, “That’s what cars do—they leak oil.” That response alone was unacceptable. We later discovered that the leak was apparently caused by a loose oil drain plug/bolt following an oil change. In other words, this was not simply an older vehicle that happened to leak oil it appears to have resulted from improper servicing or maintenance of the rental vehicle. I specifically requested that the regional manager contact me regarding the situation. I subsequently received two missed calls. I attempted to return those calls, but have been unable to reach him, and I have now been told that he is on vacation. At this point, I have dealt with rude and unprofessional customer service, employees openly disparaging customers, a rental vehicle that leaked oil onto my new driveway because of an apparent maintenance issue, a dismissive response when I reported the damage, and an unsuccessful attempt to escalate the matter to regional management. This has been, by far, the worst experience I have ever had with Enterprise. I have rented vehicles before and understand that mechanical issues can occasionally occur. What I do not accept is a preventable maintenance problem being treated as though it is normal, followed by dismissive customer service and a complete lack of meaningful follow-through. Based on this experience, I have no intention of doing business with Enterprise again.
• AM

  Anthony Manez

  Aug 20, 2026
  5.0
  Staff and supervisor were Great team! Would rent from them again!
• TM

  Tatiana Monsalve

  Aug 11, 2026
  5.0
  James was fantastic! Great customer service, and truly cared about our visit and asked how we enjoyed it in Coeur D’Alene! Fast service. Thank you!
• SC

  Susan C

  Jul 26, 2026
  1.0
  We called at 10:20 today To confirm our car rental and that we were picking it up at 12:30 in which they said OK see you then. We showed up at 12:30 in which they proceeded to tell us, we need to drive to Spokane Valley because their employees didn’t bring the car over to Coeur d’Alene. They then asked my husband to drive over to Spokane Valley and go get the car in which we declined because that was not what we signed up for. They then called Spokane Valley and said that the customer is refusing to come pick it up so we need someone to come drop it off at Coeur d’Alene. They were very rude and unprofessional. We then had to wait for over two hours for our car to be ready. There was absolutely no apology. The people at the enterprise acted like we were the problem instead of figuring out a solution for their mistake. Horrible customer service, horrible experience and we’ve rented with them for quite some time over the years. Today was absolutely awful, and we will never be returning to this place of business again.