Safelite

Reviews

• FB

  Fiona Brady

  today
  5.0
  Jay, the technician, was great! I had a chipped windshield and he was very thorough on explaining the repair process. He was very professional and did a great job. The whole process from Booking the appointment to completion was very easy and affordable.
• TW

  Trevor White

  today
  1.0
  TLDR: Kellen the manager has the absolute worst customer service/management qualities I can describe. He verbally abused and threatened to fire his technician who was assisting me in getting my windshield replaced. They damaged my vehicle, broke my windshield, refused service claiming liability, offered to put myself and everyone on the road a risk with a BS repair (liability be damned), left with my vehicles old windshield broken on my neighbors yard and nothing on the vehicle, then left my vehicle where it is illegal to be operated on public roadways. First off this was a reschedule as the tech the day prior called out sick. No worries I guess, I’ll just block out another day of mine to be available. Technician arrived promptly and was kind. He needed to reposition my vehicle to work on the window, proceeded to start the vehicle and held the ignition over and ground the starter against the fly wheel for a solid 10 seconds after it was started causing excessive wear on my starter, then burned out the rear tires on my driveway leaving marks and wear on brand new tires. I was willing to look past all that as accidents happen and he seemed new but friendly. When they removed my window they found far less than 24 square inches of surface rust (removable with steel wool) and the tech informed me that their bond wouldn’t stick to rust. That fair! He told me if I was able to grind it to bare metal he would come back out and complete the job. I proceeded to remove the rust (with ease) and had it all ready to go within minutes after being shown the rust. The tech called his manager to confirm he was able to stay (as he was running a little behind) and the manager told me that because there was more than 24 square inches of rust damage (there was less than 13 square inches) they would not replace the windshield, despite me already removing it. I informed him that his tech was satisfied with the situation and was willing to replace the window at this point. They offered to tape on my old windshield back onto my vehicle. When I told him I couldn’t drive my truck with no windshield he informed me that it was not illegal to drive with no windshield and I should get over it. Kellen then told his tech and myself on speaker phone that if the tech put a windshield on my vehicle the tech would be fired. The manager then hung up the phone on me. The tech told me that he was not able to replace my windshield due to his managers threat. Respecting they did not want to do the work due to “liability“ (despite trying to get me to drive a vehicle with a 30lb piece of glass not secured to the car in any way on public roads) I requested the tech call Kellen one more time to communicate to him that they needed to at least put the window back in the way they found it so I can get someone else to work on it and have my vehicle secured. The first works out of Kellen’s mouth were “I could not have made myself more clear, we are not putting a windshield over rust that is larger than 24 square inches” (despite there now being no rust over any area). I attempted to tell him I only wanted him to leave the vehicle in the way he found it when he cut me off. The tech then packed up his equipment and left, leaving my old windshield in my neighbors grass, broken far more than when they came to replace it, my windshield wipers under my truck and behind my tires, my vent guards scattered on my driveway, and all the screws placed on the dash of the vehicle with the hood left wide open. They not only damaged my vehicle, but they left it in a state that was wide open to the elements for damage, wide open to theft as there was no front windshield, parked illegally over the sidewalk, and despite Kellen’s ignorant and egotistical statement, in a state of disrepair that it is illegal to be operated on public roads so I can’t even take it to another shop. Absolute horrible customer service on behalf of Kellen. I feel bad for his technician as he was genuinely trying his best and yet he was threatened with termination.
• JN

  Jasmyn Nehring

  5 days ago
  2.0
  Although the repair work with Safelite is always good, I don't care for their scheduling or pricing. Twice they have "overbooked" their mobile unit so we've had to bring our vehicles in, even though we planned to have them come to us. They also quoted us $40 more than our insurance estimate, although they brought that price down after I said something. I would only use Safelite if my insurance required it, there are better glass repair options that actually come to you and charge less.
• JB

  Jan Byers-Kirsch

  Oct 7, 2026
  5.0
  I have used Safelite several times to repair rock chips in my windshield because my Geico insurance recommends them and covers the cost. They always do a great job on the windshield. I usually have them come to my house, but this time I went to their location. They were friendly and efficient and noticed my rear wiper blade and the cabin filter badly needed to be replaced; neither of these was noted by the dealership who does our regular maintenance service. I also like their communication and reminders. There's a great coffee shop nearby for your waiting!
• WF

  wendy flock

  Sep 24, 2026
  1.0
  After they replaced my windshield at my home, I was shocked by the condition they left my vehicle in. The inside was extremely dirty, with black grease throughout the interior, including on my tan headliner. The rearview mirror and the components attached to the windshield were also not properly reinstalled. The assembly is not even completely secured to the windshield, and there are exposed wires hanging out of it. What makes this even more frustrating is that my daughter had her windshield replaced at my house that same morning by a different company. Her experience was the complete opposite. They did a great job and cleaned up the inside of her vehicle when they were finished. Meanwhile, mine was left extremely dirty, with grease on the interior and components around the rearview mirror improperly installed. I expected my vehicle to be returned to the condition it was in before the windshield replacement—not with a damaged headliner, a filthy interior, exposed wires, and parts that weren't properly secured. This was an extremely disappointing experience.

Frequently Asked Questions About Safelite