Alamo Rent A Car

Reviews

• SM

  Sami Mareches

  2 days ago
  1.0
  Car broke down on the side of a mountain, windy highway and they left us standed with 2 elderly people, two small kids and two adults, plus our luggage for 8 hours. Called when the car broke down and they said the tow truck driver would take two people to the rental company to get a new vehicle and then hung up on me. Tow truck driver said he was only taking the vehicle to a different state and was not authorized to give anyone a ride. Customer service hung up on me three times when I tried calling back to get a ride or a new vehicle. First customer service person said they would send an uber then hung up before I could ask any questions, but instead sent a link I could not use because I had very limited service at the location, with no internet service. Second person said there was nothing they could do, I needed to call 911 for assistance, then hung up on me. Third customer service representative said if I didn’t have service to get a link to request an uber there was nothing they could do. On the fourth call I finally got someone that helped: she requested a ride but then called me back saying because of my location (on the side of a highway) they would not pick us up, that I needed to get to a safe location for pickup (closest town was many miles away on a 2 lane highway). Thankfully we had family that could drive the 1 hour each way to get us, and they had to take 2 trips for the 6 people and our luggage, and take us to our Airbnb. We went to the air bnb rather than a random drop off as it had already been 3 hours of dealing with the runaround and I did not want to be stuck again at a random place with no means of travel. Once at the Airbnb we called again for them to send an uber and was told I was outside the 50 miles they would cover and I would be required to pay out of pocket. When I declined they figured out a way to get a new rental to me that evening, with the new tow truck driver having to also fight on my behalf to pick up the new rental, as Alamo was showing I had already gotten the car. My first call when the vehicle lost power was at 3:25 pm. The first tow truck driver came and took the broke down vehicle at 5:00. The first helpful person I was able to speak to was at 4:45, and 7:30 for the person that finally set up the car to be delivered to me. The new vehicle was delivered at 11:30 pm. We were fortunate that we had family in the state that could assist or we would have been stranded on the side of a highway for 8 hours and would have had to walk many miles along a two lane, windy highway to get to a place to be picked up, with two seniors, two little children, along with our luggage and car seats. Of the seven customer service representatives I spoke to, four were very rude and hung up on me, only three actually helped and were responsive. We were in town for a wedding we were in and we missed the wedding rehearsal and dinner. I understand vehicles are unpredictable, but as a business that it’s sole purpose is vehicles, the way the situation was handled was unprofessional, rude, and caused a lot more pain and suffering than should have ever happened.
• TR

  Todd Rightmire

  May 4, 2026
  5.0
  Took 5 minutes to check out a car. Free upgrade since they didnt have keys back from lot yet. Easy drop off, close to terminal. Great experience
• MR

  Marvin Reyes

  Apr 20, 2026
  5.0
  Alamo has been - and will continue to be - my go-to car rental company. I've always had a wonderful experience. The cars are always clean and functional, pricing and discounts are great, and you've never let me down. Please keep it up!
• SS

  Spencer Scott

  Apr 15, 2026
  5.0
  Fast counter service, car was clean and over all pickup experience was perfect. Return was super easy and the friendly staff answered all my questions. I was provided the email receipt before my plane departed. I will rent from again.
• KC

  Kirsten Christiansen

  Apr 15, 2026
  5.0
  Louie was so kind and helped us after budget rental cars, wouldn't honor their rental because I have a chime credit card, was super friendly and great he should Definitely get a raise.

Frequently Asked Questions About Alamo Rent A Car