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National Car Rental

3.9
(33 reviews)

Business Details

Washington Union Station, Washington, DC
20002, United States
(202) 715-1912

About

Car Rental AgencyNational Car Rental
Skip the counter when you rent a car with National in Washington. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Washington today!

Location

National Car Rental
Washington Union Station, Washington, DC
20002, United States

Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
Sunday8:00 AM - 6:00 PM
5/24/20268:00 AM - 6:00 PM
5/25/20268:00 AM - 6:00 PM

Reviews

3.9
33 reviews
5 stars
20
4 stars
5
3 stars
0
2 stars
0
1 star
8
  • CB
    chalique barrett
    May 12, 2026
    5.0
    “Excellent customer service from start to finish! In a time where genuine customer care feels rare, this experience was truly refreshing. The staff at this location went above and beyond to make everything smooth, welcoming, and stress-free. This was my first time using National Car Rental, and they absolutely exceeded my expectations. Professional, friendly, and attentive service like this keeps customers coming back — I will definitely be returning!”
  • TT
    T T
    Apr 19, 2026
    5.0
    At the pick up, we met Stephanie Garcia, who was friendly and provided a great customer service At the return we met Kareem Matthew, who was also exceptional. His asked about experience, which means they care about their service. In the overall, the National car rental experience was smooth and pleasant. Thank you Mr. Mathew for your kindness.
  • SW
    Sean Walpole
    Mar 11, 2026
    5.0
    Wonderful experience
  • MM
    Michael Moses
    Feb 23, 2026
    4.0
    Friendly booth workers. Head through the station, up to the second floor and past and over the tracks if you're entering from the street.
  • ML
    M L
    Jan 9, 2026
    1.0
    Do not rent from this location if you can help it. As someone who rents fairly regularly, nothing comes close to how awful my experience was at this specific branch. I’m not sure whether it was the staff’s incompetence or their laziness that stood out more. As far as the vehicle goes, the exterior was filthy, interior was disgusting as well and reeked of cigarettes, extremely out of date model, and had noticeable damage, and gave it to me with a quarter tank of gas like it was okay. I was in a hurry so beggars cant be choosers, however I think I’m done with national after this instance. Shame on the management if that is the standard of customer service they deem acceptable. Do yourself a favor and avoid this location at all costs. If I could leave zero stars I would.

Brand Certified Facts from National Car Rental

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Certified May 17, 2026Yext Knowledge Graph
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