Enterprise Rent-A-Car - Closed

Reviews

• SJ

  Sunshine Jackson

  Oct 6, 2026
  5.0
  I rented a car from this location for four days, and Breanna was outstanding. Most of the vehicles were already out, which of course isn't within her control. Several customers were rude and impatient about the low inventory, but she stayed professional the entire time and worked quickly to accommodate them with cars as they were returned. I was there for about an hour and saw the disrespect she dealt with. She handled it with grace, and she definitely deserves a raise. Because this location is next to Union Station, with trains and buses arriving all day, it gets very busy. Come with realistic expectations about what will be available. It's easy to reach by bus, train, or rideshare. I did advance check-in, so pickup was smooth, and drop-off was simple too. Thank you, Breanna!
• JH

  Jai-La Harrison

  Sep 12, 2026
  1.0
  I reserved a vehicle at this location, completed the check-in process ahead of time, and arrived before my scheduled reservation time. After waiting approximately 20 minutes, I was told that there were no cars available. I understand that unexpected shortages can happen, but I’m genuinely confused about the purpose of making a reservation if a vehicle is not going to be available when I arrive for that reservation. What made the experience especially frustrating was the customer service afterward. I called Enterprise customer support twice that evening and was told both times that a regional manager would reach out to me and help get me into a vehicle. I waited for that call, but no one ever contacted me. When I called customer support again the following morning, I was told that if I didn’t receive a call, it meant that nothing had been available. That would have been extremely helpful information to receive the night before. Instead, I spent the evening expecting someone to contact me because that is what I had been told—twice. Had Enterprise communicated that no vehicle could be found, I could have immediately started looking at other rental companies and made alternative arrangements. This wasn’t just an inconvenience. I had plans to attend a birthday celebration in another state and had already booked a hotel. Those plans ultimately could not happen because the vehicle I reserved was unavailable, and I lost valuable time that I could have used finding another option because I was waiting for the promised follow-up. I did receive a credit for one free rental day, which I appreciate. However, the overall experience still left a bad taste in my mouth. I previously loved Enterprise and trusted the company enough that I didn’t even consider other rental companies when making this reservation. Unfortunately, this experience did not reflect the “excellent customer service” I had come to expect from Enterprise. Going forward, I’ll be looking at other rental companies rather than automatically choosing Enterprise.
• FD

  Francesca D'Ambrosi

  Sep 9, 2026
  1.0
  Had a horrible experience. Arrived 10 minutes before my reservation, then waited in line an hour to be told it would be another 3 hours until a car would be available. Highly recommend avoiding this location on holiday weekends. They do not have the stock, and seem to overbook frequently. Keep in mind this happened Saturday morning and I heard it was the same experience on Friday. They are not equipped to handle what they say they can. I think they should take a hard look at how they are impacting their brand by consistently failing this location
• UK

  Uma Kothuri

  Sep 8, 2026
  1.0
  This branch is run exploitatively and unprofessionally. They overbook the cars on holiday weekends and force you to wait to find out if they even have a car for you when you show up. They ran out of cars for Labor day weekend when there were 10-15 of us still waiting. They are rude during follow up calls despite being asked very courteously to make things right. The manager does not call back as promised. I used to rent from Enterprise every few months, but I won't be returning anymore! Other companies don't do this.
• OG

  Omar G

  Sep 4, 2026
  2.0
  Staff at this location deserve medals. Truly. We got checked in and checked out by the most courteous, understanding, apologetic, and transparent staff members we could've asked to encounter. Staff here deserves MASSIVE kudos. The vehicle we got was low mileage, and clean. It had been freshly washed. Surprising, considering how brutally overwhelmed the entire operation appeared to be. And that brings me to the reason I'm only giving this place 2 stars. Whoever manages this location really needs to pivot away from a "barebones" staffing mindset, and towards a mindset that captures the realities of weekend car rentals. "It's the weekend. Let's take that into account, AND try to prepare for any contingencies, when determining how to appropriately staff this location in a central hub in the middle of a very busy city." This is the lens that should've been looked thru. We, and several other customers, stood around in a hot/humid outdoor parking garage for an hour, waiting for a vehicle. That just shouldn't happen. Whoever staffed this location did not prepare well. Whoever staffed this location did not prepare AT ALL. My heart really does go out to the employees. To try to minimize customer wait time, they were literally running between the check-in desk and the area where vehicles were parked. Running...sprinting. Employees shouldn't have to do that. A 70 year old legacy company like Enterprise should have the knowledge and wherewithal to ensure that their locations are properly staffed and operating efficiently. We, the customers, pay more than enough to enable Enterprise to do better. We shouldn't have to watch folks running around a parking garage. This was not an isolated problem. The next day, at drop off, I saw the exact same picture. Customers sitting where we sat the day before. Employees running thru the parking garage. Enterprise needs to do better.