Business Details
https://www.enterprise.com/en/car-rental/locations/us/nm/gallup-municipal-airport-off-site-34r6.html
About
Car Rental AgencyVan Rental
Need a rental car in Gallup, NM? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gallup location today.
Location
Hours
Reviews
3.7
191 reviews
5 stars
107
4 stars
20
3 stars
9
2 stars
12
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.
Reservation Issues
Frequent complaints about unavailability of reserved vehicles, leading to frustration and inconvenience for customers.
Cleanliness and Vehicle Quality
Many customers noted that vehicles were clean and well-maintained, contributing positively to their rental experience.
Communication Problems
Customers experienced poor communication regarding reservations and vehicle availability, often leading to confusion and dissatisfaction.
Staff Performance
While some staff members received high praise for their assistance, others were criticized for lack of professionalism and responsiveness.
- JOJames Van OrdenNov 15, 20255.0Enterprise saves the day yet again
- WWWmanNov 5, 20252.0I would give this location “0 stars” if I could!!!! We had a leaking tire from a screw puncture & the nearest enterprise was “Gallup enterprise” so the 1-800 number said “yes go here and they will take care of you” When we arrived after driving a hour and half on a leaking tire we were NOT greeted friendly at all!!!! The manager named Kasandra was EXTREMELY rude, dismissive & flat out a B! She told us “you’ll be sitting here for a long time because I can’t help you and we need to wait for a email to come through to allow us to release this car.” So in the meantime my fiancée calls the 1-800 & and Kasandra talked over us while we were trying to get and the “okay” for a new car and thankfully we GOT a the car while Kasandra sat in the back of her desk looking at her phone. Next, she didn’t tell us anything and walk out to our “flat tire” rental and moved it away with our stuff still inside!!! So I go out there and go to where the car was parked and she was still in the car and I just said “sorry need to grab our stuff before you take it.” And just scoffed at me and got out and walked away…. Thanks to my fiancées quick thinking we managed to escape this place within 30 mins. I’ve never had a issue with enterprise in my 10 years of renting and this alone made it a terrible experience and I’m not sure how Kasandra is a manager with her wicked attitude and personality. Beware of this location!!!! Avoid if able.
- TGTranquelina GarciaOct 28, 20255.0Love enterprise, will recommend anyone, will definitely be getting another rental from there.
- CBChris BradySep 25, 20251.0I made a reservation for a car a week ago and still no car. All I get are excuses and but offs. I really don't know how this this branch manages to stay open.
- BBBuggyAug 26, 20254.0a good customer service all staff were friendly
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Gallup, NM offer for rental?
Enterprise Rent-A-Car in Gallup offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car in Gallup?
Enterprise Rent-A-Car in Gallup is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Where is Enterprise Rent-A-Car located in Gallup, NM?
It is located at 1615 W Historic Hwy 66, Gallup, NM 87301, USA.
What payment methods are accepted at Enterprise Rent-A-Car in Gallup?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Gallup offer airport pickup service?
Yes, airport pickup service is available at this location.
How can I make a reservation at Enterprise Rent-A-Car in Gallup?
You can reserve a rental car by visiting their website at https://www.enterprise.com/en/car-rental-locations/us/nm/gallup-34r6.html or use http://enterprise.com/reserve.
Are there any discounts available for active military personnel at this Enterprise location?
Yes, this Enterprise Rent-A-Car location offers discounts for active military members.
What nearby hotels can I consider if I’m renting from Enterprise in Gallup?
Nearby hotels include Desert Skies Motel, Days Inn by Wyndham Gallup, Ambassador Motel, Knights Inn, Travelodge by Wyndham Gallup, Economy Inn Gallup, and Super 8, making it convenient for your stay during your rental period.
What dining options are near Enterprise Rent-A-Car in Gallup?
Nearby dining options include Garcia's Sunset Grill for Mexican and American cuisine, Plaza Cafe, Sandra's Place specializing in breakfast and brunch, and Dairy Queen for fast food and ice cream, offering great choices before or after your rental.
How can nearby public transit or services help me get to Enterprise Rent-A-Car in Gallup?
Nearby mobile phone stores like Metro by T-Mobile and Sprint can assist with connectivity and navigation, while nearby automotive services like Rent-a-Wheel / Rent-a-Tire and D&C Body Shop offer support if needed during your rental. These nearby services can make your rental experience smoother and more convenient.