Enterprise Rent-A-Car

3.7
191 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Gallup, NM? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gallup location today.

Location

Enterprise Rent-A-Car
1615 W Historic Hwy 66, Gallup, NM
87301, United States

Hours

Reviews

3.7
191 reviews
5 stars
107
4 stars
20
3 stars
9
2 stars
12
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.

Reservation Issues

Frequent complaints about unavailability of reserved vehicles, leading to frustration and inconvenience for customers.

Cleanliness and Vehicle Quality

Many customers noted that vehicles were clean and well-maintained, contributing positively to their rental experience.

Communication Problems

Customers experienced poor communication regarding reservations and vehicle availability, often leading to confusion and dissatisfaction.

Staff Performance

While some staff members received high praise for their assistance, others were criticized for lack of professionalism and responsiveness.
  • JO
    James Van Orden
    Nov 15, 2025
    5.0
    Enterprise saves the day yet again
  • WW
    Wman
    Nov 5, 2025
    2.0
    I would give this location “0 stars” if I could!!!! We had a leaking tire from a screw puncture & the nearest enterprise was “Gallup enterprise” so the 1-800 number said “yes go here and they will take care of you” When we arrived after driving a hour and half on a leaking tire we were NOT greeted friendly at all!!!! The manager named Kasandra was EXTREMELY rude, dismissive & flat out a B! She told us “you’ll be sitting here for a long time because I can’t help you and we need to wait for a email to come through to allow us to release this car.” So in the meantime my fiancée calls the 1-800 & and Kasandra talked over us while we were trying to get and the “okay” for a new car and thankfully we GOT a the car while Kasandra sat in the back of her desk looking at her phone. Next, she didn’t tell us anything and walk out to our “flat tire” rental and moved it away with our stuff still inside!!! So I go out there and go to where the car was parked and she was still in the car and I just said “sorry need to grab our stuff before you take it.” And just scoffed at me and got out and walked away…. Thanks to my fiancées quick thinking we managed to escape this place within 30 mins. I’ve never had a issue with enterprise in my 10 years of renting and this alone made it a terrible experience and I’m not sure how Kasandra is a manager with her wicked attitude and personality. Beware of this location!!!! Avoid if able.
  • TG
    Tranquelina Garcia
    Oct 28, 2025
    5.0
    Love enterprise, will recommend anyone, will definitely be getting another rental from there.
  • CB
    Chris Brady
    Sep 25, 2025
    1.0
    I made a reservation for a car a week ago and still no car. All I get are excuses and but offs. I really don't know how this this branch manages to stay open.
  • BB
    Buggy
    Aug 26, 2025
    4.0
    a good customer service all staff were friendly

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Gallup, NM offer for rental?

Enterprise Rent-A-Car in Gallup offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car in Gallup?

Enterprise Rent-A-Car in Gallup is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.