Cinemark Century Federal Way and XD

Reviews

• BG

  Brenden Grim

  Sep 26, 2026
  5.0
  I just love going to the movies. And smashing 2 xl buckets of popcorn 🍿
• PK

  People need to know Know

  Sep 24, 2026
  1.0
  This is a horrible movie theater no wonder its going out of business.
• SP

  Savoria Chef Park's

  Sep 20, 2026
  5.0
  미국와서 처음 영화를 보러 극장에 방문했습니다. 오래된 곳이라 들었는데 시설이 깔끔한 편이었고요. 리클라이너 의자도 편하고, 음향이나 기타 시설 모두 괜찮았습니다. 한국영화 호프(Hope)를 봤는데 극장에서 보길 잘 했다는 생각이 들 정도로 재미 있더군요. 지인들과 함께 즐거운 시간 보냈습니다.
• KS

  Katrina Souder

  Sep 18, 2026
  5.0
  Clean, great refreshment counter. Clean theaters with the large, adjustable seats.
• MA

  Mathæus Andersen

  Sep 1, 2026
  1.0
  Had an issue with how the free refill policy was enforced during my visit. At the concession stand, I purchased a large soda and a large popcorn. The employee at the register told me, word for word, "to keep my receipt for my refill". At no point did he specify that this only applied to the soda, or that the popcorn would need to be an XL size to qualify. Based on that statement, I reasonably understood both items to be refillable. When I returned to redeem the refill, I was told that only the soda qualified, because the popcorn refill requires an XL size rather than a large. This was never communicated to me at the time of purchase, and the receipt itself gave no indication of a size distinction. I'd also note that this kind of size-gating is inconsistent with how comparable theaters in Washington handle refills. At AMC locations and at Regal, a large popcorn purchase is generally what qualifies for a free refill — there's no separate XL requirement. Cinemark appears to be the outlier here, and if that's the actual policy, it needs to be clearly disclosed to customers at the register, not discovered only when they try to redeem it. As a frequent movie go'er this was my first time testing out Cinemark with the upgraded experience and even though the movie was great, this experience honestly ruined the experience. Edit: Their "further assist me" was just an email with them apologizing, saying: "I'm sorry your experience wasn't up to the expected standard due to miscommunication from the theater. We appreciate any type of feedback from all of our guests, and we have recorded the reported issue for review." So... yeah, they didn't really "assist me".

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