AlaTrade is a company that works within the poultry industry to provide services for its customers that choose to outsource a part of their process. The relationship can be as simple as a fee for service (toll processing), or more complex to include co-packing of products for direct distribution. AlaTrade plants have approvals from many national account foodservice companies to produce products for their restaurants. All plants are BRC certified (quality systems), AMS certified (USDA Grading), and have active USDA Process Verification Programs in place.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.