I went in to do a repair and buy something new. I barely got through the word repair before being told to wait for help. The same person who said this was available and when I turned around they immediately helped someone else. I'll never be coming back to the Natick location.
JF
Julie Freitas
Jul 31, 2024
1.0
If I could give a zero star review I would. My boyfriend spent a lot of money to get me this necklace for our two year anniversary. After LESS THAN 48 hours this happened to it. I immediately stopped wearing it and took it in. We said we would like to return it and they said they would clean it for free on the spot and it wouldn't happen again. Sure enough, it happened again. He went to return it and they first said no returns without the bag AND the box. After he called Tiffany & Co and told them that wasn't true, they then said he couldn't return it because I had already worn it. They were SO rude to him and this is what my Necklace looked like after less than 2 days of wearing - not doing anything out of the ordinary wearing it. DO NOT SHOP HERE!!!!!!!! Now I am stuck with this tarnished necklace.