Highly recommend this location and ask for Natasha. She’s been nothing but wonderful through our entire ring purchasing process and will definitely be back to ask for her in the future
GR
Gretchen Rutan
Jul 17, 2021
1.0
We bought my daughter a necklace for Christmas so a little over six months ago. My daughter mentioned the clasp was not staying shut so I figured I would pop in Tiffany’s while we were upgrading her phone at the Apples store across the way. As soon as I walked into the ghost town, I was greeted by the woman at the desk. She was friendly enough but when I asked if they could take a look at it, I felt like she was giving me the runaround. Finally she said they would look at it and see what they could do. When I came back they said they would need to send it out for repair. The man that wrote up the slip was soooo snobby and annoyed. But I was even more shocked when they said it cost $110. I remember when Tiffany’s stood by their brand and went above and beyond to satisfy their customers. Definitely not the case anymore. So we went up stairs to The Goldsmith at Chestnut Hill. Gold spring clasp on the spot, $30 - super nice!! I wanted to buy earrings just because of the level of service!