Great experience as always. I was assisted by Theresa this time and she provided outstanding service and help in making a selection.
Late review: Marcos N. Took such great care in cleaning my ring last year! It still looks stunning more than 6 months later. Amazing work!
“I’ve been a loyal Tiffany & Co. customer for 17 years and have always appreciated the elegance and service the brand represents. Recently, however, my experience fell short of those expectations.
After ordering an anniversary bracelet, I experienced a lack of proactive communication regarding its arrival. While I did receive a text message, I did not receive the email that I was told was sent, and there was no additional outreach when no response was received from me. Ultimately, I went into the store myself to inquire about the order. For a luxury brand, the communication felt impersonal and inconsistent.
I believe that regardless of purchase amount, every customer should receive the same level of care and follow-through.
When I visited the store, the associate apologized for the communication lapse and kindly provided a holiday ornament, which I appreciated. My bracelet has now been sent out for sizing, and I look forward to a smooth and timely completion of the process.”
While I don't have a girlfriend, I do know somebody who would be mad if she heard me say that. That being said, I needed the perfect necklace to pair with a beautiful handmade pendant I had of Lake Tahoe. Since Tiffany's was only an hour and a half away I decided to make the Trek and I was glad I did. The jewelry is truly special- it makes any woman's heart melt to receive that iconic box. As the shopper, I was enamored by the help I received. The service was perfect and exactly what I expected. Thank you for allowing me the opportunity to give a truly special gift.
There can't go anything wrong with the store but the layout is like a dungeon. It's looks like a Walmart of Tiffany! Employees are kind of fickle, their mood changes according to the purchase you make, the can try to be a little more pleasant.