Fendi Houston Galleria

評論

• NG

  Nicole Golden

  Aug 27, 2026
  1.0
  Fendi Houston Galleria — Disappointing Customer Service Experience I am extremely disappointed with the level of customer service I have received from the Fendi store at The Galleria in Houston. I have shopped with Fendi before and previously had great experiences, which is why the treatment I’ve received recently has been so disappointing. On my recent visits, I did not feel welcomed, valued, or treated like a customer who was genuinely appreciated. The interactions felt cold, rushed, and dismissive rather than the elevated and attentive service I would expect from a luxury brand. Most recently, I had a belt being serviced and received a text that simply said, “Hi, your belt is ready for pick up.” While that may seem minor by itself, after the poor service I had already experienced in the store, it was another example of the lack of warmth and professionalism I have encountered. When customers choose to spend their money with a luxury brand like Fendi, the experience should match the reputation and price point of the brand. I should not have to repeatedly question why I am being treated differently or feel as though my business is an inconvenience. This is especially disappointing because I know Fendi is capable of providing excellent service—I have experienced it before. Unfortunately, the customer service at this particular location has made me seriously reconsider shopping here in the future. I will be speaking with management when I pick up my belt because I believe this experience needs to be addressed. Luxury is not just about the product; it is also about how customers are treated, and my recent experiences at the Houston Galleria location have fallen far below that standard. My sales associate name is Ashley-
• RR

  Rana

  Aug 2, 2026
  5.0
  Beautiful chic store. I was helped by a sales associate named Brandon which was super helpful and patient and showed me and explained all the different bags I was interested in. Definitly a good store to shop from and I will be going back whenever im wanting good service and a good bag.
• TR

  Terra Rože

  Jul 3, 2026
  5.0
  When you go ask for Ashley! She has impeccable taste, deep knowledge of the brand and fashion, plus she’s an excellent conversationalist!